Clinical Specialist

Key duties and responsibilities:

Main Responsibilities:

• Provide information to Physicians & Allied Health Professionals by discussing / detailing the latest clinical trials.
• Conduct In-service education programs for new and existing users to improve confidence and maximize usage of ECMO, IABP and AdMon.
• Provide product support to users either in person, or by written or verbal means.
• To extend patient support at short notice.
• Product training to Sales and Marketing team internally and end users (externally)
• Support the respective Region to achieve Sales budget for respective division.
• Support Technical Discussions / Negotiations

Training Support:

• Responsible for Training Front line / Regional Sales in CP, CA and AdMon product line.
• Initiate/Conduct/Facilitate internal product and Technical Training for Sales and other team members/Distributors to meet Internal & external guidelines.
• Conducting operational training to end user, follow-up trainings and troubleshooting.

Sales Support:

• Hand hold and develop new sales representatives on priority to ensure that they are confident in promoting the product to the customers.
• Support the respective Region to achieve Sales budget for the respective division.
• Attend or at times drive technical & product discussions.
• To closely work with Sales team to introduce and promote to Consultants / Surgeons / Technicians / Purchase authorities during all pre and post sales activities.

Other:

• Track Regional sales of the division.
• Maintain & Analyze sales data and take corrective actions to address areas of concern in consultation with the Product Manager – CP CA AdMon.
• Handling complaint related to products from customers on Equipment’s/Consumables and co-ordinate with appropriate person for feedback and resolution.
• Other duties as assigned by seniors/management to support team.
• Manage Customer Visits.

Quality System Duties and Responsibilities:

Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Knowledge/Skills/Experience:

Each organization shall have sufficient personnel with the necessary education, background, training, and experience to assure that all activities required by this part are correctly performed

and shall establish procedures for identifying training needs and ensure that all personnel are

trained to adequately perform their assigned responsibilities. Training shall be documented.

Education or qualifications

• Bachelor’s degree in Perfusion
• Minimum 1-2 years’ experience in related domain.
• Background and experience in related portfolio
• Good knowledge of Assist devices and its applications.

Personal qualities:

• Excellent verbal and written communication
• Willing to Travel
• Self-Driven & Team Player