Client Servicing Associate

Job Description

Job Overview We are looking for a proactive and client-focused Client Servicing Associate to join our growing marketing agency This role is pivotal in ensuring client satisfaction, maintaining strong relationships, and coordinating with internal teams to deliver high-impact marketing campaigns The ideal candidate is a great communicator, well-organized, and understands how to translate client needs into actionable plans. Key Responsibilities Client Relationship Management Act as the primary point of contact for assigned clients. Maintain regular communication and ensure timely updates, feedback, and approvals. Build strong, long-term relationships based on trust and performance. Project Coordination Understand client goals and communicate briefs clearly to internal teams. Coordinate with creative, content, SEO, performance marketing, and design teams to ensure timely delivery of projects. Track project timelines, deliverables, and client expectations. Campaign Oversight & Reporting Oversee the execution of digital marketing campaigns (organic & paid). Ensure alignment between campaign performance and client objectives. Prepare and deliver performance reports, insights, and recommendations. Problem Solving & Support Handle client concerns, feedback, and escalations with professionalism and urgency. Offer proactive solutions to improve service and campaign outcomes. Help clients understand digital marketing services and campaign strategy. Follow-ups & Documentation Maintain proper documentation of discussions, requirements, and approvals. Send follow-ups to clients, internal teams, and vendors to ensure accountability. Schedule meetings, calls, and reviews as required. Job Requirements Bachelors degree in Marketing, Communication, Business, or a related field. 13 years of experience in client servicing, account management, or project coordination (preferably in a marketing or advertising agency). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to understand marketing strategies, advertising channels, and client needs. Proficiency in using tools like Google Workspace, Excel, project management platforms (e.g., Trello, Asana, or Notion). Ability to work under pressure and meet tight deadlines. Required Skills Client Communication & Relationship Management Project Coordination & Work Management Understanding of Digital Marketing & Advertising Problem-Solving & Conflict Resolution Presentation & Reporting Skills Follow-Up and Task Tracking Professional Email & Proposal Writing Collaborative Team Player Mindset Attention to Detail & Accountability Basic Understanding of Campaign Metrics & Insights Show more Show less