Client Onboarding

Job Description

Job Title: Client Onboarding Job Code: 10329 Country: IN City: Mumbai Skill Category: Operations Description: Nomura Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com . Nomura Services, India supports the group s global businesses. With worldclass capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group s global operations. At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been wellrecognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards. Divisional Overview: The Operations division provides the support and control infrastructure that enables the Firm to develop and deliver financial products throughout the world. Working with the Sales, Trading and Information Technology Divisions, Operations professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Our division is responsible for the management and execution of millions of securities transactions on a daily basis. Our responsibilities include trade processing, confirmation, settlement, fails management, margin, asset servicing, risk management, reference data management and various other client services. In partnership with sales, trading, prime services, information technology and other teams from across the bank, we apply a continual focus on improving productivity and efficiency, while seeking new and innovative ways to support our clients changing needs. Business Overview: Client On boarding Team is responsible for onboarding new clients in the Firm for multiple products and acts as a single point of contact for all client queries/outreaches required to onboard the Client. Team interfaces with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading with adherence to Firm s On boarding obligations. Position Specifications: Corporate Title Analyst Functional Title Analyst Experience 13 years Qualification Graduate/MBA Requisition No. Role & Responsibilities: Ensure that client gets on boarded on Nomura platform effectively. Proven record of Client Onboarding/ Relationship management. Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills. Manage queries from multiple teams related to the process. Identify exception cases, escalate whenever required and work towards resolutions. Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management. Mind Set: Mandatory Desired Domain Must be able to work well and complete tasks under tight deadlines. Client focus Enhancing client experience is one of the key deliverables Manages Relationships through inclusivity and is able to demonstrate collaborative teamwork Control orientation and Risk awareness Candidate must possess an eye for detail and must be able to create an environment of control and governance Flexible to work in various shifts as per the business requirement Technical Strong MSOffice Skills, Excellent communication skills Should have strong analytical skills to be able to understand Front to back derivative operations Knowledge of OTC derivative products Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an ownership in own development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture