Client Engagement Executive

Client Engagement Executive

Codequery is a fast-growing IT solutions company specializing in innovative software products and services. We are committed to delivering cutting-edge technology solutions to clients across sectors. We are looking for a dynamic and tech-savvy Client Engagement Executive (CRM) to strengthen our customer interaction and relationship management team.

Role Overview:

As a Client Engagement Executive (CRM), you will be the first point of contact for potential and existing clients. You will play a key role in understanding client needs, introducing them to our IT solutions, and ensuring a seamless client experience through effective communication and CRM tools.

Key Responsibilities:

• Initiate and manage outbound calls to prospective and current clients to introduce Codequery’s software solutions.
• Maintain and update client information using CRM platforms.
• Coordinate product demos, consultations, and follow-up communications.
• Understand client requirements and provide appropriate IT-related guidance.
• Collaborate with the sales and technical teams to ensure smooth lead conversion.
• Track customer interactions and maintain a well-documented follow-up system.
• Achieve and report on weekly engagement and conversion targets.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (mandatory).
• 1–2 years of experience in customer engagement or inside sales in the IT/software domain.
• Solid understanding of IT concepts, software products, and services.
• Proficiency in using CRM tools such as Zoho, HubSpot, Salesforce, etc.
• Strong verbal and written communication skills in English and Hindi.
• Confident, persuasive, and client-focused personality.

Preferred Skills:

• Prior experience in SaaS-based company/client handling.
• Ability to manage multiple client conversations and maintain quality service.
• Familiarity with lead nurturing and sales funnel processes.

What We Offer:

• Competitive salary and incentive structure.
• Exposure to cutting-edge software solutions and a growing tech environment.
• Supportive team and leadership committed to your growth.
• Training on CRM tools and product knowledge.

NOTE* : ONLY FEMALE CANDIDATES

Industry

• Software Development

Employment Type

Full-time

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person