Claims Administrator (Electronics/Home Appliance domain)

As a Claims Administrator at Assurant-India, your primary responsibility will be the effective management of claims from the moment of intimation until closure. The main objective is to achieve target SLAs and provide exceptional customer service. You will oversee the assignment of a service network partner to each claim, ensure customers receive timely communication regarding the repair process and timelines, monitor claims for progression, obtain status updates from service partners, keep customers informed of any changes in repair ETAs, and ensure successful closure of claims. Your duties and responsibilities will include ensuring each claim is promptly assigned to an eligible service network partner, particularly for products requiring repairs outside the policy holder's location. You will monitor the communication between service network partners and customers regarding next steps and ETAs, closely track claim statuses, communicate decisions based on repair estimates, drive the achievement of target SLAs and KPIs, work with partners to resolve repair delays, provide guidance to partners on submitting repair estimates, identify partners needing training, assist with invoice submissions, monitor fraudulent activities, and resolve claim escalations promptly. To qualify for this position, you should have a graduate degree in any stream, a minimum of 5 years of experience in Service Operations, understanding of performance measurement tools, excellent communication skills, ability to work in a fast-paced environment, results-oriented approach, ability to build strong relationships, passion for exceptional customer service, and preferably a background in Electronics/Home Appliance domain. Preferred experience, skills, and knowledge include industry knowledge in consumer electronics/white goods, proficiency in Microsoft Office applications, and adaptability to new systems. The culture at Assurant values service, innovation, and risk-taking, providing a supportive environment for talented individuals to thrive. Assurant is a global business services company supporting major consumer purchases in 21 countries. As an Equal Opportunity Employer, Assurant values diversity and inclusion. During the application process, Assurant will never ask for sensitive personal information to safeguard applicants against scams. Join Assurant to be part of a culture that fosters innovation, service excellence, and a connected world. Visit jobs.assurant.com to learn more about career opportunities at Assurant.,