Civil Maintenance Engineer (Customer care)

Maintenance Engineer (Customer Care) – Civil

Technical / Maintenance Responsibilities:

• Inspect and maintain structural elements like concrete, masonry, waterproofing, and façade systems in high-rise buildings.
• Identify and address issues related to leakages, cracks, dampness, or settlement in building structures.
• Supervise civil repair and renovation work ensuring compliance with building codes and safety standards.
• Coordinate with vendors and contractors for specialized maintenance works (e.g., external façade cleaning, waterproofing, tiling).
• Maintain common area infrastructure: parking, podium, rooftop, etc.

Customer Care Responsibilities:

• Handle resident complaints or service requests related to civil maintenance (e.g., wall cracks, tiling issues, seepage).
• Conduct flat/unit inspections during handover or possession and address customer queries.
• Provide technical support and updates to residents regarding ongoing repair or rectification work.
• Coordinate with the customer service team to ensure timely resolution of civil-related issues.

Documentation & Reporting:

• Maintain maintenance logs, service reports, and repair history for units and common areas.
• Ensure compliance with local municipal or safety regulations.
• Provide inputs to project teams on frequently occurring civil issues for future improvements.

✅ Skills & Requirements:

• Diploma / BE in Civil Engineering.
• Experience in building maintenance or post-construction services.
• Familiarity with high-rise building construction techniques.
• Strong communication & problem-solving skills.
• Ability to coordinate with customers, facility teams, and contractors.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Day shift