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CEC-Regional Customer Engagement Manager (RCEM)-Branch Banking-RO-CE

CEC-Regional Customer Engagement Manager (RCEM)-Branch Banking-RO-CE

Kotak Life Insurance

2 - 7 years

6 - 10 Lacs

Jaipur

Posted:2 weeks ago| Platform:

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Skills Required

casa sales field sales bfsi branch banking customer service business development cross selling branch management marketing branch operations retail liabilities sales executive activities relationship management lead generation current account

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Job Role:

Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of the customers mapped to VRM and ROCE team Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement NPS Ensuring on ground Customer experience translates into desired NPS at a portfolio level Job Requirements:

Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience

Experience of managing a large feet on street 20+, team remotely.

Experience field sales in BFSI preferred.

Excellent communication skills Verbal & Written

Flair for Sales

Good listening skills and strong communication abilities.

Team Player with deep sense of working in matrix structures.

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Kotak Life Insurance

Insurance

Jaipur

4000+ Employees

3258 Jobs

Key People

Mahesh Balasubramanian

Managing Director & CEO
Kavitha Kamath

Executive Vice President

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CEC-Regional Customer Engagement Manager (RCEM)-Branch Banking-RO-CE