CD&E-Cybersecurity-CyberArk Support - Senior Associate

At PwC, our cybersecurity team is dedicated to safeguarding organizations from cyber threats using advanced technologies and strategies. Your role in identity and access management will involve ensuring secure and efficient access to systems and data for employees and clients. This includes designing and implementing strategies to protect sensitive information and manage user identities. You will focus on building strong client relationships, learning to lead and inspire others, and navigating complex situations to deepen your technical expertise. Anticipating the needs of your teams and clients, you will deliver high-quality solutions while embracing ambiguity and using challenges as opportunities for growth. To succeed in this role, you should possess the following skills and experiences: - Ability to respond effectively to diverse perspectives and needs - Proficiency in using various tools and methodologies to generate ideas and solve problems - Strong critical thinking skills to analyze complex concepts - Understanding of project objectives and overall business strategy - Awareness of changing business contexts - Reflective practice to enhance self-awareness and address development areas - Data interpretation for insights and recommendations - Adherence to professional and technical standards, code of conduct, and independence requirements Responsibilities: - Troubleshoot and resolve technical issues related to CyberArk - Lead incident calls with stakeholders - Apply fixes in Non-Prod and Production environments - Document problem solutions in the knowledge base - Provide 24x7 on-call support - Participate in support review meetings and present challenges with mitigation plans - Ensure incidents are resolved within defined SLAs - Contribute to continual improvement efforts - Plan and execute new activities within timelines - Conduct auditing of accounts, work on reports, and resolve login and permission issues Requirements: - 3+ years of hands-on experience with CyberArk components - Certification in CDE/CyberArk Sentry is a plus - Experience with CyberArk solutions and tools like SIEM and 2FA - Proficiency in applying patches and fixes, conducting DR drills, and resolving issues - Knowledge of supporting platforms such as Windows servers, UNIX servers, and Databases - Understanding of Enterprise Change Management processes - Familiarity with CPM and PSM connector customization Additional Details: - Open to working in rotational shifts from 6 PM to 3 AM IST / 9 PM to 6 AM IST Professional and Educational Background: - Bachelor's Degree preferred,