CBG: SBB Relationship Manager - Working Capital

About the Role:

Relationship Managers (RM) are a part of the Bank's sales force whose primary responsibility is to get

customers for the bank and explore new business opportunities. RMs manage a team of executives responsible

for selling loan products to the customers based on their needs and growth of the lending book of the area

through NTB acquisition as well ETB portfolio They will ensure mapping of market and customers according

to their need and handle queries to ensure customer satisfaction.

Details of the Role:

Department CBG Grade AM/DM/M/SM

Sub-Department SBB- CBG Reporting (Business) SM/AVP/VP

Location Reporting (Matrix)

Key Responsibilities:

• Ensure achievement of the Top line Business Targets by sourcing business through channel teams.

• Building and nurturing relationships with the bank branches and by cross-selling other products

• Responsible for launching new products in market

• Ensure key customer satisfaction through customer service of the highest quality

• Handle all end to end activities related to the product i.e. from Login to Disbursement

• Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows

• Responsible for acquisition of channel partners for sourcing products - Connectors

• Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with

existing clients

• Prevent/ minimize the fraudulent/risky proposals entry into the system

• Act as Absolute owner of the Mapped book & manage the Customer Life Cycle.

• Renewals & Deferrals Management

• Manage the Portfolio Health, DPDs & the timely interest servicing

• Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs

• Responsible for the productivity of the Relationship officer if mapped.

• Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi &

others available to extend faster & better experience.

Qualifications:

• Graduation/post-graduation from a recognized institute

• 2+ years sales experience.
  

Role Proficiencies:

• Strong sales orientation

• Proficiency in managing complex client relationships, diverse stakeholders

• Knowledge of industry, technology, marketing, and product trends

• Knowledge of regulatory guidelines and norms

• Capability to handle pressure and meet deadlines

• Competence in managing within a dynamic, priority-setting environment

• Strong risk and compliance mindset

• Adept at communication and interpersonal skills