Captain

Bong Pizza

0 years

1 Lacs

Delhi

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

service communication leadership multitasking billing punching

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Captain is responsible for leading the service team, ensuring high standards of guest service, managing table allocations, supervising waiters/stewards, handling guest complaints, and assisting in the smooth functioning of restaurant operations. The role requires excellent communication, leadership, and multitasking abilities.

Key Responsibilities:

Guest Service & Satisfaction:
Welcome and greet guests with a warm and friendly attitude.
Take food and beverage orders accurately and efficiently.
Ensure timely service and follow-up with guests for feedback.
Handle guest queries and complaints professionally.
Team Leadership:
Supervise and guide waiters/stewards during service.
Allocate and assign tables to service staff.
Ensure team follows service standards and grooming guidelines.
Coordination:
Coordinate with kitchen staff to ensure timely preparation of food.
Communicate guest preferences and special requests to concerned departments.
Liaise with the cashier for billing accuracy.
Order & Billing:
Ensure correct order punching in POS.
Verify final bills before presenting to the guests.
Manage table turnovers efficiently during busy periods.
Cleanliness & Hygiene:
Ensure tables, chairs, cutlery, and crockery are clean and properly arranged.
Maintain overall cleanliness of the dining area as per company standards.
Sales & Upselling:
Promote daily specials, combos, and new menu items.
Upsell food and beverage items to maximize revenue.

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Food provided

Work Location: In person

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