Posted:1 day ago|
Platform:
Work from Office
Full Time
High performance delivery on all quality parameters
Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
Data analysis and making designated reports/decks
Participate in calibrations to ensure consistent scoring & feedback delivery approach
Communicate to heighten awareness and focus on importance of positive customer experience
Make recommendations and drive process improvement
Reduce learning curve and help enhance product/process knowledge of new joinees
Ensure that internal policies, procedures, and compliance regulations are being followed
Customer/Client Interactions by using process knowledge and highlighting key areas to work on
Prepare TNA, publish and execute for 100% closure
Real Time Support (Production/Live Support) on the floor as per the business requirement
Must understand Audit & Coaching process
Excellent writing and comprehension skills
Extremely good verbal & written communications skills
Technical knowledge of English communication - sentence construction, grammar, punctuation etc.
Effective Presentation, Feedback & Coaching skills
Hands on experience on MS-Office; preferably on MS-Excel and Power Point
Customer orientation and Customer Service Attitude
Effective problem-solving skills and Highly energetic & enthusiastic
Interpersonal skills and Team work
Ability to handle/analyse data to generate Quantitative and Qualitative analysis
Kindly share your resume at amulyavaish@paisabazaar.com
Paisabazaar
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
4.5 - 5.5 Lacs P.A.
3.0 - 5.0 Lacs P.A.
3.0 - 7.0 Lacs P.A.
3.0 - 7.0 Lacs P.A.
1.0 - 5.0 Lacs P.A.
4.5 - 5.5 Lacs P.A.
Bengaluru
2.5 - 4.75 Lacs P.A.
4.0 - 7.0 Lacs P.A.
1.0 - 4.0 Lacs P.A.
1.0 - 4.0 Lacs P.A.
