12 Call Flow Jobs

Role & responsibilities As a Genesys Cloud Developer - Delivery & Release, you will be responsible for designing, developing, and implementing Genesys Cloud solutions. You will work closely with client IT & Product Leadership team to analyze business requirements and ensure that the Genesys Cloud platform is fully integrated & utilized to the best. You will also be responsible for the deployment and release management of Genesys Cloud solutions. Role •Receives story assignments for build work and change requests •Participates in story pointing during sprint planning •Tests all items build in the dev org •Completes peer review for work done by other developers in dev org •Forms PR to test environment and requests PR approval •Responds to defects even if the work was completed by another team member Business acumen •Ability to understand how the things we build impact the front-line agents and the operations •Ability to explain how each built would benefit or change a business process •Connecting the technical delivery to the business concepts and goals •Ability to hear out numerous stakeholders with conflicting requirements and provide recommendations on a balanced solution to go forward •Ability to translate IT and technical terminology into business language Technical skills •2+ years working with Genesys Cloud objects and Architect flows

Lead New Services Short Description Engineering and Design Role in Core Services across Wireline & Wireless. Design, Develop or modify processes for deploying large-scale, carrier grade applications for creating an agile telecom 4G & 5G network spread across multiple data centers. Will work closely with partner’s Pre-sales/Sales/Product teams on new solutions offerings. Key Responsibilities 1. Thought Leadership & Strategic Thinking for Data/Voice solutions in telecom 2. Drive OEMs for developing products/features as per Airtel’s requirements 3. Good analytical experience in 5G Services to establish precise problematic areas and solutions, features associated with parameters, and further able to tune them as per network requirement 4. Ability to analyze complex problems & to present concepts clearly. 5. Manage and ensure timely delivery of solution documentation. 6. Create relevant charters, scope, high-level designs, ATP & NFA documents, and getting consensus / Sign-offs from Management 7. Provide innovative features and customizations for Business requirements and base-lining of version status Experience & Skills 1-5 years of experience in the Core domain with at least 1 years’ experience in product/system design of packet core/data services products like 5G Core, EPC, VoLTE/IMS,. Should have delivered new products and services to the market and should have a keen grasp of competition, international market & Diverse Technologies as well. Experience in developing next generation protocol stacks by converting the Business needs into products and service deliveries. Telecom Technology call flows preferably Voice/Data/SMS in any generation. Preferential exposure to IT subsystems, interfaces, charging (IN/ OCS), Mediation (Billing/OFCS), Provisioning, Business Intelligence. Expertise to interact with the highly competent representatives of Strategic partners and other vendors of International repute. Knowledge on the network protocols i.e. OSPF, m/e BGP, TCP, UDP, SIP, HTTP/2, GTP, TLS, Diameter etc. Sound understanding of Cloud environment and technologies like RH Open Stack / /VMware/Docker/Containers/Kubernetes/RH Openshift

Job Title: Tele Sales Executive Location: Bangalore Industry: Open (Applicable across Fintech, Telecom, Retail, etc.) Experience: Freshers Only Key Responsibilities: Conduct outbound calls to potential customers to explain and promote products or services. Communicate effectively in both English and Hindi to handle customer queries. Understand customer needs and offer suitable solutions or products. Follow up on leads and convert them into sales. Maintain daily call logs and update CRM systems. Meet daily/weekly/monthly sales targets. Handle objections professionally and resolve customer concerns promptly. Candidate Requirements: Minimum Qualification: 12th Pass or Graduate (any stream). Fluent in both English and Hindi (spoken communication is a must). Strong persuasive and negotiation skills. Good listening skills and the ability to handle pressure. Basic computer knowledge and ability to use CRM and MS Office tools. Self-motivated and goal-driven personality.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Qualcomm XR Research India is rapidly expanding to offer state of the art XR solutions. To scale and strengthen our offering in this domain, we are seeking a systems architect who will drive the next-generation technologies and architecture, shaping the future of Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) use cases. Responsibilities: Your responsibilities will span across technical leadership, system architecture, software architecture, implementation and compute analysis. Here are the key aspects of your role: Drive technical workstreams related to perception, reprojection, split-processing and other XR technologies. Identify and deeply understand the use cases for AR/VR/MR applications. Collaborate with cross-functional teams to translate use case requirements into detailed implementation specifications. Define system and software architecture, considering hardware/software tradeoffs, compute and memory constraints. Optimize compute workload distribution across different subsystems on the SoC for efficient performance and power. Validate and optimize architecture definitions through system-level use case modeling. Prototype new use cases to understand the compute and memory requirements, and influence future software/hardware features and reference device specification. Minimum Qualifications: 9+ years of experience in systems engineering with a bachelors degree in electrical engineering, information systems, computer science, or related field. Hands-on experience in defining systems architecture and software design for multi-core architectures (CPUs, GPUs, DSPs, etc.), including performance analysis on heterogeneous architectures (core, multi-level cache, memory, etc.). Proficiency in documenting call flows and data flows for both software and hardware components. Strong communication skills and ability to work effectively in a team. Preferred Qualifications: 8+ years of experience in systems engineering with masters and/or PhD degree in electrical engineering, information systems, computer science. Proven expertise in AR/VR, computer vision, machine learning, perception, camera technology, graphics pipeline, hardware design, SoC architecture, HW/SW partitioning, and system modeling (power, performance). Proficiency in C++, and Object-Oriented SW design Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. 2+ years of work experience with Programming Language such as C, C++, Java, Python, etc.

Dear Candidate, Greetings from Baroda Global Shared Services Limited!! (BGSSL) (A wholly owned subsidiary by Bank Of Baroda) Job responsibilities Role & responsibilities Dialer Operations Management Dialing Strategy and Optimization Campaign Management Compliance and Regulatory Adherence Dialer System Administration Vendor Management Continuous process improvement SIM/SIP Management Desired candidate profile Should have atleast 1-3 years of experience as Dialer in BPO setup Experience in ConVox will be preferable Well-versed SIP line management Well-versed with Campaign management Proactive approach Problem-solving skills Immediate joiner Ready to relocate to Vadodara (GJ) and Work From Office Interested candidates can mail their updated resume to below email IDs: harshavardhan.date@bgss.in & kapil.gautam@bgss.in For any queries, do contact us: 0265 - 2611804 / 06 Job location Baroda Global Shared Services Ltd. 4th Floor, Indra Complex, Near Spandan Circle, Sindhwai Mata Road, Manjalpur, Vadodara (GJ) Regards, HR Team - BGSSL

Job Description Job Title: 5G Core Deployment Engineer Location: Noida Experience: 3-7 or (Any) Job Description: We are looking for dynamic and technically skilled professionals to join our 5G Core deployment team. As a 5G Core Deployment Engineer, you will play a crucial role in deploying, testing, and troubleshooting 5G Core Network components in cloud-native environments. Key Responsibilities: Deploy and configure 5G Core Network Functions (NFs) such as AMF, SMF, UPF, NRF, PCF, etc. Perform end-to-end testing and troubleshoot 5G core components and call flows (Registration, PDU Session Establishment, etc.). Execute and manage containerized network function deployments using Kubernetes (K8s) . Monitor and validate network health, performance, and system logs for any operational issues. Collaborate with engineering and operations teams to resolve deployment and integration challenges. Work on cloud environments such as AWS , and contribute to infrastructure provisioning and scaling if applicable. Maintain documentation related to deployment procedures, configurations, and issue resolution Required Skills: Good understanding of 5G Core architecture and 5G call flows (especially Registration, Session Management, and Handover). Hands-on experience with Kubernetes (basic to intermediate level: Pods, Services, Helm charts, Logs). Familiarity with troubleshooting tools (e.g., tcpdump, Wireshark, logs from NFs). Basic experience or familiarity with cloud platforms like AWS is an added advantage. Understanding of virtualization and containerization (Docker knowledge is a plus). Good communication and problem-solving skills. Nice to Have: Experience with CI/CD pipelines , Git, Jenkins. Familiarity with Open5GS , Free5GC , or vendor-specific 5GC platforms (Ericsson, Nokia, Huawei, etc.). Exposure to network protocols such as SCTP, HTTP/2, GTP-U, etc. Educational Background: Bachelor's degree in Computer Science, Telecommunications, Electronics , or related fields.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Good To Have Skills: Experience with cloud-based application development.- Must have Genesys Architect & Developer with Data actions & integration experience.- Must have call Flow build experience with Data Tables, Call routing & Data actions in Genesys Experience.- Must have Genesys IVR development experience with Google dialogue or Genesys Flow engine bots.- Must be familiar with Genesys APl's and data.- Must be familiar with Genesys L3 support cases and escalation(s)- Strong understanding of application lifecycle management.- Familiarity with integration techniques for various business applications.- Experience in troubleshooting and optimizing application performance. Additional Information:- Must have 6+ years of working experience in Genesys with a minimum of 1-2 years in Genesys Cloud.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

- Contact potential or existing clients.- Update client information in the database.- Explaining clients about the projects in detail- Coordinate with clients through voice calls, emails to explain projects in detail to convince the customers for site visits- Follow up with the client after a site visit to understand the client's site visit experience.- Preparation of MIS reports daily, weekly and monthly productivity tracker.- Maintain call quality by following audit sheet Sales call flow- Calling on leads generated by different marketing sources and converting them into site meetings.- Good at Customer follow-up- Should keep the record of Feedback - mails/phones ( communication channel)Key Skills: -- Confident- Good negotiation skills- Excellent written and verbal communication skills- Excellent pitch in Promoting the productsGender:-- Male/FemalePackage:-- No Bar for right candidate, hence NegotiableEmployment Type:-- Full Time- Work from Office- 10AM- 7PM This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Amazon Connect Tech Lead with 6 -8 years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

Strong knowledge of Docker, containers, and Kubernetes is required. Must have knowledge in telecom IMS products i.e. I-CSCF, S-CSCF, and P-CSCF. Solid understanding of Helm charts and Helm-based deployments. Experience in deploying CFX-5000, TAS, SBC on platforms such as CFX 5000 OpenStack, VMware, CNF, and CNCS-based environments. Experience with cloud computing service models, including CaaS, PaaS, and IaaS. Knowledge of CFX-5000 CNF planning tools like Plato, TPD, and Acord. Practical experience with Cloud for both Cloud-Native Functions (CNF) and Virtual Network Functions (VNF). Strong understanding of SIP, Diameter and other IMS telecom protocols. In-depth knowledge of 4G, 5G, VoLTE, interfaces, protocols, and IMS architecture. Comprehensive understanding of IMS call flows is mandatory. Hands-on experience with CNF and VNF operations and deployment is essential. Proficient in Linux/Unix commands. Strong communication skills and a positive attitude are required. Practical experience with IMS node operations and deployment is mandatory.

Ericsson IMS & CS Core Domain (3G/4G5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) Click and apply on the below link: https://surl.lu/yofram