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4.0 - 9.0 years

4 - 9 Lacs

Hyderabad

Work from Office

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Shagufta 6360065103 or 9964080000 Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Shagufta 6360065103 or 9964080000

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0.0 - 4.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Greetings From Job Shop We have job openings in Bangalore for voice, non-voice, and customer & Technical service roles. Freshers and experienced candidates can apply. Job : International Technical Support Location: Bangalore Salary: Up to 6.2 LPA + incentives Shift: US / UK & Day Shifts Experience: Minimum 6 months in international voice process, international sales, or client servicing Qualification: Graduate or undergraduate Communication: Good English skills required For More Details Call HR Priya 7406026000 and 9964080000 Job Duties: Help customers by understanding and solving their problems Manage customer expectations and conflicts Communicate clearly with customers and team Make decisions quickly to help customers Organize work to finish tasks on time Requirements: Good verbal and written communication Flexible to work in rotational shifts At least 6 months experience in an international voice process How to Apply: For More Details Call HR Priya 7406026000 and 9964080000

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2.0 - 7.0 years

3 - 7 Lacs

Noida

Work from Office

Hiring for Team Lead - Call Center Location - Noida Team Supervision: Lead, motivate, and manage a team of call centre agents to meet performance targets and deliver exceptional customer services. Performance Monitoring: Track team metrics such as call volume, customer satisfaction, and resolution rates, providing insights to improve performance. Coaching and Training: Conduct regular coaching sessions, skill development workshops, and performance reviews to enhance team capabilities . Compliance Management: Ensure adherence to RBI regulations and internal policies while handling customer interactions and sensitive data. Issue Resolution: Address escalated customer complaints and complex issues, ensuring prompt and effective resolution. Reporting: Prepare and present reports on team performance, trends, attrition, shrinkages, and areas of improvement to senior management

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0.0 - 5.0 years

1 - 3 Lacs

Pune

Work from Office

Profile - Bpo Voice Process - Telesales -Fresher Experience -work from office -immediate joiner -Salary : 12,200 in hand + Unlimited Incentive -Shift :- 9.30 To 6.30 Required Candidate profile -Qualification - 12th Pass/ Any graduate -Male & Female both can apply -Day shift To schedule your interview call or send your CV through WhatsApp Contact No :- HR Dhanshree:- 9765799435

Posted 3 hours ago

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0.0 - 3.0 years

2 - 3 Lacs

Ahmedabad

Work from Office

Looking for good communication skills candidates for Top BPOs in Ahmedabad- Minimum qualification 12th Passed Flxible for any shifts (night shifts) .Excellent Communication Skills in Hindi and basic English Call us @ 9561037508 Diksha HR Required Candidate profile Direct Walkins Immediate joiners Flexible for night shifts

Posted 5 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

Process - JFL (Dominos) -Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC Location:- Turbhe, Navi Mumbai Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Nisha :- 9763458943

Posted 6 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Mumbai, Mumbai Suburban, Thane

Work from Office

Designation :Phone Banking Officer Payroll-Bank Payroll Job Location-Andheri/Thane/Vashi Process-Inbound Salary-Fresher 3.5 lakh Exp 5 lakh Day Shifts Graduate Fresher Welcome Need to Handle Bank HNI Clients Only Call 9082104424 -sanika www.hyfly.in Required Candidate profile Virtually handle Bank's Elite customers account Solve issues over calls Help in investing in Banking Product's like FD/RD/Mutual Fund Upsell them Credit Cards/Loans no target for salary www.hyfly.in Perks and benefits Medical Allowance + Performance based Incentives

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0.0 - 1.0 years

1 - 2 Lacs

Chennai

Work from Office

Job Description: Inbound and Outbound Voice Process Resolving Customer Queries. Day shift only No Sales and Target Eligibility Any Qualification preferably a graduate. Must be fluent in English, Tamil Freshers / 6 months experience in Voice Process will also be considered. Flexible to work in rotational day shift (6 Days) with rotational week off. Immediate Joiners only Male Candidates Only Interested Candidates can walk in to the below mention venue for F2F Interview (10:00 AM - 5:00 PM) or Contact HR Kaviya @7824005525 . You can also share your updated CV to jobs@infosearchbpo.com

Posted 6 hours ago

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0.0 - 5.0 years

0 - 2 Lacs

Hyderabad, Chennai, Coimbatore

Work from Office

Hiring for Malayalam Customer Support / Customer Service for Indore, Chennai, Hyderabad Location Must be 10+2 Pass. Day shift, 6 Days working, Contact- Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Riya-8176074455 Arjuna-9810615875 * Required Candidate profile Outstation candidates will get 1way tickets, with accommodation: 14 days stay with breakfast included. Salary 20,000 CTC Relocation Support: Up to 10,000 Great incentives plan Must be 10+2 Pass * Perks and benefits Salary + Provident Fund + Good Incentives

Posted 7 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

BPO for US Voice process & Semi voice. Excellent communication required US Shift timing 2 days rotational off Graduation not mandatory Sal 15k to 4 lpa take home + Incentives Voice Process / Non voice / Call center / BPO Pls call lokesh 9176197272 Please refer your friends Thanks, Lokesh 9176197272

Posted 7 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! - Freshers and experienced candidates welcome. Job Details: Process- International Voice process Qualification- , Any Graduate Experience-1 yr of BPO Experience Location- Manyata Tech Park (Bangalore) Salary Upto-38k +Monthly Incentive Upto -2.500- Cab:cab : 1 way cab Work From Office Rounds-1)HR round 2)Amcat round 3)Versant round and 4)OPS round For More Details Call HR Neha-7975182408 / 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 4.0 years

1 - 3 Lacs

Pune

Work from Office

Process- Loan Recovery, Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- 11k to14k+ incentives Experience- Upto 14k to 16k in hand + incentives. Rounds of interview : HR, Ops. Preferred candidate profile HSC is mandate How to Apply To schedule your interview, simply Call or WhatsApp your CV to: HR Swapnali :- 9822946582

Posted 7 hours ago

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Hiring for Voice Bpo UG/grad/ freshers & exp can apply International Voice process Immediate joiners only 5 days work 2 week off Cab available Sal - 3.5 LPA to 5.5LPA Call :HR Prathiksha @ 9901192053 (call or whatsapp)

Posted 8 hours ago

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1.0 - 5.0 years

4 - 4 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 8 hours ago

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2.0 - 10.0 years

0 Lacs

delhi

On-site

The position of Ops Manager in Bangalore requires a candidate with at least 10 years of professional experience, including a minimum of 2 years in a leadership or management role where you directly managed people and processes. You should have prior experience in a live operations or time-sensitive environment such as a call center, help desk, or network/OTT operations. As an Ops Manager, you will need to demonstrate strong project and program management skills, with the ability to prioritize and assign tasks effectively. Experience in handling internal and external customers is essential, along with operational rigor, excellent business acumen, problem-solving abilities, and analytical skills. Your responsibilities will include tracking tasks and projects to completion, managing timelines, and keeping stakeholders informed of progress. You should possess a deep understanding and experience in live TV and live sports operations, along with high diligence, exceptional communication skills, and the ability to troubleshoot and document issues effectively. The ideal candidate must excel in prioritization, time management, and collaboration, with strong multitasking capabilities to complete high-priority tasks promptly. You should be comfortable working night shifts (mandatory) and weekends as required. Key Skills: - OTT Operations - Live Operations - Call Center This full-time, permanent role in the ITES/BPO/KPO industry falls under the functional area of Banking and Insurance, with a role category of Outsourcing/Offshoring. Job Code: GO/JC/21422/2025 Recruiter Name: Marilakshmi,

Posted 14 hours ago

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0.0 - 5.0 years

2 - 3 Lacs

Chandigarh, India

On-site

Work From Office Only for Chandigarh & Mohali Location PLZ CALL SOURABH @ 9779924404 Hi Job Seekers !!! We are always looking for fresh talent and have opportunities inInternational call centres. Interested in flexible, friendly and enjoyable work We are focused on providing more than just a call center service, our extensive experience allows us to give real, honest and trustworthy consultancy and how to get the best from job Want to talk to us about how we can help you Call Us You don't need to visit us personally, we will align you for Direct Final Interview at Client location after telephonic discussion. We utilise our 20 years experience and apply it to a growing range of services, we can help you plan your career and provide the right job for you. We do not charge any kind of Fee for our Services from Candidates. Customer Services is the first point of contact for complaints, quelling any frustration and containing ill feeling, whilst helping customer to the quickest resolution. Whether this is handled by phone, email or chat, a customer service call centre is frontline, the place where you can really feel the pulse of customer A good customer service associate sees every interaction with a customer as an opportunity to make them happy, and a complaint as the best opportunity of all. We are proud to be working exclusively alongside an existing MNC BPO Company in Chandigarh who are looking to recruit several committed Customer Service Advisors within their International Call Centre. Salary is in range of 15 to 30 K / Month Successful candidates Must have: Good written and spoken English, as you will be communicating via live chat, emails and telephone, One must be Tech-Savvy and possess good PC skills, A genuine interest in delivering fantastic quality customer service, provide first call resolutions, and always maintaining a high level of service & focus, Must be flexible and a team player to get stuck in when the team needs you, Always be professional, punctual, and reliable What this job will give you: Being part of a friendly, fun, upbeat team Support and development of your personal skills Fun events every month Satisfaction from being part of a fast growing BPO We practice an attitude of gratitude Handsome Salary with Incentives One will work 5 days per week For International One will work 6 days per week For Domestic Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Best Regards, Sourabh Bakshi Team Connecting The Dots +91 9779924404

Posted 16 hours ago

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0.0 - 2.0 years

1 - 4 Lacs

Chandigarh, Gurugram, Mumbai (All Areas)

Work from Office

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

Posted 18 hours ago

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0.0 - 5.0 years

3 - 4 Lacs

Bengaluru

Work from Office

Job description Join Indias Largest BPO Recruitment Company! We are hiring for multiple top companies across various exciting roles: Positions Available: International Voice Process Domestic Voice Process International Semi Voice Process Social Media Escalation For More Details Please Call HR Kaunain Firdose On 7975182692 Job Locations & Processes: 1. Manyata Tech Park : International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 2. Whitefield: International Voice Process, International Tech Support & International Semi Voice Process - 6 LPA 3.Maratha Halli: International Voice Process & Social Media Processn - 5 LPA 4.Electronic City: International Voice Process & International Non-Voice Process - 5 lPA 5.Bellandur: International Voice Process - 4 LPA 6. Bhartiya City: International Voice Process - 4 LPA Candidate Requirements: Freshers and candidates with at least 6 months of experience in International Voice Process, International Sales, or Client Servicing are welcome. Must be flexible to work in rotational shifts. Excellent communication skills are a must. For More Details Please Call HR Kaunain Firdose On 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Posted 18 hours ago

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0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Customer Support/Customer Care/Fresher/Telecaller/Call center/BPO representative, your main responsibility will be to resolve customer complaints via call and respond promptly to customer inquiries. Ensuring customer satisfaction and providing professional support will be key aspects of your role. You will be expected to provide proper resolutions to customer and seller queries with efficiency and effectiveness. To be successful in this position, you should hold a Bachelor's degree in any field and possess strong verbal and written communication skills. Your ability to handle customer inquiries with empathy and professionalism, as well as your problem-solving and multitasking abilities, will be essential in meeting customer needs and expectations. If you meet these requirements and are interested in joining our team, please contact Preeti at 7980004174 and share your CV at preeti@smartservicez.com. This is a full-time, permanent position with benefits such as health insurance and provident fund. The work schedule is during the day shift, with a quarterly bonus opportunity. As part of the application process, please be prepared to answer questions regarding your years of experience and the availability of relevant documents. A Bachelor's degree is required for this role, and proficiency in Hindi is necessary. The work location is in person at Bengaluru, Karnataka. If you are ready to start your career in customer support and meet the outlined requirements, we encourage you to reach out to the employer at +91 7980004174. The application deadline is 05/07/2025, and the expected start date is 07/07/2025.,

Posted 18 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

*"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Job description Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Sadaf-6362015960 / 9964080000 Or You Can Also visit jobshop.ai to explore other open positions with us

Posted 18 hours ago

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0.0 - 5.0 years

4 - 5 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000

Posted 19 hours ago

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0.0 - 5.0 years

1 - 2 Lacs

Visakhapatnam, Hyderabad, Nellore

Hybrid

we are looking for candidates to work for voice Customer service process with salary up to 18000 Excellent English Speaking n Telugu must have own laptop and wifi connection Permanent work from home call now HR husna 8828629587 Ayesha 9819631493

Posted 19 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

Jaipur

Work from Office

Hiring for Voice process candidates should have good communication skills Hindi speaking candidates can also apply Freshers and Graduates can also apply Please connect with Devansh gupta : 9166182784

Posted 21 hours ago

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0.0 - 2.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Hi Folks! Scorelabs is hiring for banking process. Candidate should be good in English + Hindi Qualification : Graduates /Undergraduates can apply. 6 days working Grab this opportunity to work with for Banking process and E-commerce Required Candidate profile Freshers and Experience are eligible Interested can Call to below Number. Hr Gowri - 9703822564

Posted 23 hours ago

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Exploring Call Center Jobs in India

India has a thriving call center industry, with a high demand for skilled professionals in customer service roles. Call centers in India cater to both domestic and international clients, providing a wide range of job opportunities for job seekers. If you are considering a career in the call center industry in India, here is a guide to help you understand the market better.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Pune
  5. Hyderabad

These cities are known for their vibrant call center industry and offer a plethora of job opportunities for aspiring professionals.

Average Salary Range

The average salary range for call center professionals in India varies based on experience and location. Entry-level call center agents can expect to earn between INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-7 lakhs per annum.

Career Path

In the call center industry, career progression typically involves starting as a Customer Service Representative, moving on to a Team Leader or Supervisor role, and eventually advancing to a Managerial position. With experience and additional training, professionals can also explore roles in Quality Assurance, Training, and Operations.

Related Skills

Besides strong communication and problem-solving skills, call center professionals are expected to have proficiency in customer relationship management tools, data entry, and basic computer skills. Multilingual proficiency and the ability to handle high-stress situations are also valuable skills in this field.

Interview Questions

  • What do you understand by customer service? (basic)
  • How do you handle a difficult customer? (medium)
  • Can you explain a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize your tasks during a busy shift? (basic)
  • What do you know about our company and the services we provide? (basic)
  • How would you handle a technical issue raised by a customer? (medium)
  • Have you ever dealt with a language barrier while assisting a customer? How did you handle it? (medium)
  • How do you stay motivated during repetitive tasks? (basic)
  • Describe a time when you had to work under pressure to meet a deadline. (medium)
  • How would you handle a situation where a customer is dissatisfied with the service provided? (medium)
  • What strategies do you use to upsell products or services to customers? (advanced)
  • How do you manage your time effectively while handling multiple customer queries? (medium)
  • Have you ever had a conflict with a coworker? How did you resolve it? (medium)
  • Can you provide an example of a time when you had to follow strict company policies? (medium)
  • How do you handle a situation where a customer is being unreasonable? (medium)
  • What do you do to ensure accuracy in your work? (basic)
  • How do you keep yourself updated with industry trends and best practices? (basic)
  • How do you handle confidential information shared by customers? (basic)
  • Have you ever had to deal with an irate customer? How did you handle it? (medium)
  • How do you ensure that you provide consistent service to all customers? (basic)
  • What do you think are the most important qualities for a call center professional to possess? (basic)
  • How do you handle stress in a fast-paced work environment? (medium)
  • Can you explain a situation where you successfully de-escalated a tense customer interaction? (medium)
  • How do you handle feedback from supervisors or team leaders? (basic)
  • Where do you see yourself in this industry in the next five years? (medium)

Closing Remark

As you explore opportunities in the call center industry in India, remember to showcase your communication skills, problem-solving abilities, and passion for customer service during the interview process. With the right preparation and a positive attitude, you can embark on a rewarding career in this dynamic field. Good luck!

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