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0.0 - 2.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Company : A Leading Bbo Position : Voice Process (customer support) Experience : 0 to 2 years Skill : Excellent communication skill CTC : 21k to 23k Take home Working days : 6 days Shift timing : 12.30pm to 2.30Am Transport : 1 way transport available Location : Brookefield, Bangalore

Posted 5 hours ago

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1.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Greetings From The Job Factory !!! We are seeking a dynamic and customer-focused individual to join our team as an International Voice Banking Support Representative. The ideal candidate will have a minimum of 1 year of experience in international Banking support, exceptional communication skills, and the flexibility to work in any shift.. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Immediate Joiners only/ UG Freshers also can apply Customer Support Banking Customer Support (International)-Min 1 year exp is mandatory. Responsibilities: Provide exceptional customer service via inbound and outbound calls in an international voice support environment. Address customer inquiries, resolve issues, and provide appropriate solutions in a timely manner. Ensure high levels of customer satisfaction and retention through effective communication and problem-solving skills. Collaborate with team members and other departments to ensure seamless customer experiences. Adhere to company policies, procedures, and quality standards. Requirements: Minimum 1 year of experience in international Banking voice is required. Excellent verbal and written communication skills in English. Ability to work in Any shifts (flexibility in working hours). Strong interpersonal skills and the ability to work effectively in a team environment. Proficiency in basic computer applications and CRM systems. High school diploma or equivalent; higher education preferred. NO CHARGES APPLIED For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Bengaluru

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Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

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0.0 - 3.0 years

0 - 2 Lacs

Kolkata, Mumbai Suburban, Navi Mumbai

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Hiring Telecaller for Fresher & Experience. - Customer support for Ecommerce - Needs to attend the inbound call - Solving customer queries over the call - Immediate joining - Day shift - Virtual Interview HR Connect - Ms. Suchitra - 86176 02997 Required Candidate profile Qualification - Min 12th Pass Salary - Fresher - 15k Exp - 17k Male & Female both can apply Candidate needs to be well versed in English Office Location: Kolkata Day shift Good luck

Posted 8 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

Bengaluru

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Immediate Openings for multiple call centers across Bangalore. Walkin and get placed. Hiring for centers with no verification. Call Asma 9742626669 Owaiz 9108180134 Soha 8971458202 Ruksar 8951958202

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0.0 - 2.0 years

0 - 2 Lacs

Noida, New Delhi, Gurugram

Work from Office

Eligibility Passport need to apply Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates

Posted 9 hours ago

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0.0 - 2.0 years

0 - 2 Lacs

Noida, New Delhi, Gurugram

Work from Office

Job and Responsibilities Assisting Passengers at the Airport Checking Visa and Guiding them at the Boarding Gates Eligibility Should have good communication skills Minimum Education : 12th pass Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply

Posted 9 hours ago

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0.0 - 5.0 years

1 - 2 Lacs

Visakhapatnam, Hyderabad, Nellore

Hybrid

we are looking for candidates to work for voice Customer service process with salary up to 18000 Excellent English Speaking n Telugu must have own laptop and wifi connection Permanent work from home call now HR salma 8097951198 sam 8828571104

Posted 10 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Hiring for Voice Support Work from office Walk-in Interview UG freshers also can apply Domestic and international voice support Rotational shift & off Immedite joiners only Call : HR Prathiksha @ 9901192053 (call or whatsapp)

Posted 11 hours ago

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0.0 - 5.0 years

0 - 3 Lacs

New Delhi, Gurugram, Delhi / NCR

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Profile -Customer Service Executive - Voice / Chat / Blended / Travel Support / Tech Support Salary - 20k - 45k 5 Days Working Rotational Shift Immediate Joiners Job Location - Gurgaon Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8544750781

Posted 12 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Mumbai, Mumbai Suburban, Thane

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Designation :Phone Banking Officer Payroll-Bank Payroll Job Location-Andheri/Thane/Vashi Process-Inbound Salary-Fresher 3.5 lakh Exp 5 lakh Day Shifts Graduate Fresher Welcome Need to Handle Bank HNI Clients Only Call 9137797705 -hrutika www.hyfly.in Required Candidate profile Virtually handle Bank's Elite customers account Solve issues over calls Help in investing in Banking Product's like FD/RD/Mutual Fund Upsell them Credit Cards/Loans no target for salary www.hyfly.in Perks and benefits Medical Allowance + Performance based Incentives

Posted 13 hours ago

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR sadaf On 6362015960 Job Locations : 1. Manyata Tech Park - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli - International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More DetailsCall HR sadaf On 6362015960 Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Posted 1 day ago

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Kaunain on 7975182692 Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Kaunain on 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducation

Posted 1 day ago

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

We are hiring Provider Contact Center Executives for our growing healthcare operations team. This is an exciting opportunity for freshers and recent graduates (2020 & above pass-outs only) who have excellent communication skills and are eager to start their career in a dynamic work environment. Call HR Muskhan on 9380964680 and 9964080000 Roles & Responsibilities Handle calls to and from healthcare providers based in the US. Respond to queries related to medical claims, eligibility, and patient records. Offer empathetic and efficient solutions while maintaining high service standards. Document all calls and interactions accurately. Work collaboratively with internal teams to resolve provider concerns. Eligibility Criteria Education: Minimum 2nd PUC pass and above Required Skills Excellent verbal communication in English (CEFR Grade B2 or above) Good voice clarity and neutral accent Ability to multitask with empathy and strong soft skills Analytical thinking and a solution-oriented mindset Selection Process HR Fitment Round Harver Voice Assessment (CEFR B2 Level Qualification) Voice & Accent Round Operations Round How to Apply: For More Details Call HR Muskhan on 9380964680 and 9964080000

Posted 1 day ago

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0.0 - 4.0 years

0 - 0 Lacs

pune

On-site

Hiring for Travel Semi-voice process! Graduate or Undergraduate fresher with Excellent communciation skills Customer support - Vocie & Email process Package - 17K To 21K + 10 -15K Incentives + Attendance Allowance Location- Viman Nagar , Transportation All inhouse rounds conducted !! One touch hiring ! Immediate Joiners ! Call Now 8928152516 / 92266 39337

Posted 1 day ago

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1.0 - 6.0 years

2 - 4 Lacs

Gurugram

Work from Office

We are Hiring | Tele Sales Location: Gurgaon Head Office Are you a confident communicator with a flair for customer interaction? RenewBuy.com is looking for energetic professionals for the role of Tele Sales - Life Insurance at our Gurgaon Head Office. Role Responsibilities: Call potential customers and explain life insurance offerings Generate customer appointments for our on-ground sales team Maintain accurate records of customer interactions Ensure high-quality customer engagement and follow-ups If you're passionate about sales, customer interaction, and looking for a dynamic career in insurance, don't miss this opportunity.

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1.0 - 6.0 years

0 - 0 Lacs

bangalore

On-site

If you are interested drop your CV and call me 9897331977 and emsjbank@gmail.com Customer Care Executive Job Description We are seeking Customer Care Executives who can provide excellent customer service in multiple languages. We need two profiles with different language requirements. Profile 1: Bengali, Hindi, and English - Job Title: Customer Care Executive (Bengali, Hindi, and English) - Location: Shanti Nagar - Salary: Up to 3.50 lakhs per annum - Job Description: - Handle customer inquiries and resolve issues via phone, email, or chat. - Provide excellent customer service and ensure customer satisfaction. - Respond to customer queries and concerns in a timely and professional manner. - Document customer interactions and maintain accurate records. - Requirements: - Fluency in Bengali, Hindi, and English. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple customer interactions. Profile 2: Assamese, English, and Hindi - Job Title: Customer Care Executive (Assamese, English, and Hindi) - Location: Shanti Nagar - Salary: Up to 3.50 lakhs per annum - Job Description: - Handle customer inquiries and resolve issues via phone, email, or chat. - Provide excellent customer service and ensure customer satisfaction. - Respond to customer queries and concerns in a timely and professional manner. - Document customer interactions and maintain accurate records. - Requirements: - Fluency in Assamese, English, and Hindi. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple customer interactions. Requirements for Both Profiles - Male and Female Candidates: We are looking for one male and one female candidate for each profile. - Experience: Prior experience in customer care or a related field is preferred but not mandatory. - Education: Graduate degree in any discipline. If you're a motivated and customer-focused individual with excellent language skills, we'd love to hear from you!

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0.0 - 4.0 years

0 - 0 Lacs

pune

On-site

**Exciting Fintech Job Opportunity Apply Now!** **Location:** Kalyani Nagar, Pune **Company:** Leading Fintech Firm **Position:** Customer Support Executive (Multichannel) **Salary Structure:** * 30,000 during training * 33,950 + 2,500 transportation allowance post-training * 3,000 salary hike after 6 months! **Work Schedule:** * US Shift Timings * Rotational Week Offs **Eligibility Criteria:** * **Graduates:** Minimum 1 year of BPO experience * **Undergraduates:** Minimum 18 months of BPO experience Join a fast-growing fintech leader and take your career to the next level with global exposure, growth opportunities, and a rewarding work culture! * *Interested Reach out now to apply!** CALL NOW - *9049078453 / 8983678989*

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0.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Mandatory Skills C ustomer care, voice process, English, Hindi, Telugu (Hindi & English) are must Job Description 1.Handle Inbound & outbound calls. 2.Record information into the CRM. 3.Guiding the users on call. 4.Follow up on office related work. 5.Collecting the missed information from end users. 6.Working on Mails. 7.Other process & management related work. Roles & Responsibilities Answer incoming calls from prospective customers Follow up with the customers & getting feedback. Ask pertinent questions to understand the customers requirements Deal with complaints or doubts to safeguard the company reputation Go the extra mile to meet sales quota and facilitate future sales

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0.0 - 5.0 years

2 - 4 Lacs

Noida, Hyderabad, Bengaluru

Work from Office

International Call Center /Domestic bpo Hiring for MNC BPOS JOBS working In Shift 5 days Working 15K to 30K Fresher Night Shifts Voice Process/Chat Also WhatsApp cv 8629896313 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience Rotational Shift Night Shifts CTC 2.40 to 4 WhatsApp 8629896313 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

BPO for US Voice process & Semi voice. Excellent communication required US Shift timing 2 days rotational off Graduation not mandatory Sal 15k to 4 lpa take home + Incentives Voice Process / Non voice / Call center / BPO Pls call sangeeta 9176078282 Please refer your friends Thanks, sangeeta 9176078282

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Job Description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation. Job Details: Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details Call HR Kulsum-7026022000 / 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! - Freshers and experienced candidates welcome. Job Details: Process- International Voice process Qualification- , Any Graduate Experience-1 yr of BPO Experience Location- Manyata Tech Park (Bangalore) Salary Upto-38k +Monthly Incentive Upto -2.500- Cab:cab : 1 way cab Work From Office Rounds-1)HR round 2)Amcat round 3)Versant round and 4)OPS round For More Details Call HR Sabiha Banu On-6360066397 / 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call HR Naim On- 7406686000- or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

**"Multiple Call Center Roles Available One Application, Many Options!** - Apply with JobShop and get connected to top BPO companies across Bangalore. Great pay, fast hiring, and career growth await! - Freshers and experienced candidates welcome. Call HR Fardeen - 9110652500 / 9964080000 or visit jobshop.ai to explore other open positions with us Job Details: Process- International Voice process Qualification- , Any Graduate Experience-1 yr of BPO Experience Location- Manyata Tech Park (Bangalore) Salary Upto-38k +Monthly Incentive Upto -2.500- Cab:cab : 1 way cab Work From Office Rounds-1)HR round 2)Amcat round 3)Versant round and 4)OPS round For More Details Call HR Fardeen - 9110652500 / 9964080000 or visit jobshop.ai to explore other open positions with us

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Exploring Call Center Jobs in India

India has a thriving call center industry, with a high demand for skilled professionals in customer service roles. Call centers in India cater to both domestic and international clients, providing a wide range of job opportunities for job seekers. If you are considering a career in the call center industry in India, here is a guide to help you understand the market better.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Pune
  5. Hyderabad

These cities are known for their vibrant call center industry and offer a plethora of job opportunities for aspiring professionals.

Average Salary Range

The average salary range for call center professionals in India varies based on experience and location. Entry-level call center agents can expect to earn between INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-7 lakhs per annum.

Career Path

In the call center industry, career progression typically involves starting as a Customer Service Representative, moving on to a Team Leader or Supervisor role, and eventually advancing to a Managerial position. With experience and additional training, professionals can also explore roles in Quality Assurance, Training, and Operations.

Related Skills

Besides strong communication and problem-solving skills, call center professionals are expected to have proficiency in customer relationship management tools, data entry, and basic computer skills. Multilingual proficiency and the ability to handle high-stress situations are also valuable skills in this field.

Interview Questions

  • What do you understand by customer service? (basic)
  • How do you handle a difficult customer? (medium)
  • Can you explain a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize your tasks during a busy shift? (basic)
  • What do you know about our company and the services we provide? (basic)
  • How would you handle a technical issue raised by a customer? (medium)
  • Have you ever dealt with a language barrier while assisting a customer? How did you handle it? (medium)
  • How do you stay motivated during repetitive tasks? (basic)
  • Describe a time when you had to work under pressure to meet a deadline. (medium)
  • How would you handle a situation where a customer is dissatisfied with the service provided? (medium)
  • What strategies do you use to upsell products or services to customers? (advanced)
  • How do you manage your time effectively while handling multiple customer queries? (medium)
  • Have you ever had a conflict with a coworker? How did you resolve it? (medium)
  • Can you provide an example of a time when you had to follow strict company policies? (medium)
  • How do you handle a situation where a customer is being unreasonable? (medium)
  • What do you do to ensure accuracy in your work? (basic)
  • How do you keep yourself updated with industry trends and best practices? (basic)
  • How do you handle confidential information shared by customers? (basic)
  • Have you ever had to deal with an irate customer? How did you handle it? (medium)
  • How do you ensure that you provide consistent service to all customers? (basic)
  • What do you think are the most important qualities for a call center professional to possess? (basic)
  • How do you handle stress in a fast-paced work environment? (medium)
  • Can you explain a situation where you successfully de-escalated a tense customer interaction? (medium)
  • How do you handle feedback from supervisors or team leaders? (basic)
  • Where do you see yourself in this industry in the next five years? (medium)

Closing Remark

As you explore opportunities in the call center industry in India, remember to showcase your communication skills, problem-solving abilities, and passion for customer service during the interview process. With the right preparation and a positive attitude, you can embark on a rewarding career in this dynamic field. Good luck!

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