Cafe Manager

Role: Café Manager

Duties:

· Supervise an individual outlet.

· Maximize Café sales performance and drive profits.

· Sales forecasting and apportioning targets across teams.

· Asset & Equipment maintenance.

· Assuring the Timely & Accurate indent is placed for the café.

· Wastage control measures.

· Ensuring the compliance of the SOPs on cash & all the tenders.

· Timely forecast of the stock in order to ensure the smooth operation of the cafe.

· Retention of manpower.

· Motivating the team to ensure the sales target in met.

· Briefing the team on a daily basis to ensure the team understands the importance SOPs

· Ensure the team is groomed to move to the next level.

· Grievance handling & solving issues.

· Ensure the Training Certification of team members.

· Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).

· Ensuring the Quality Audits done on day to day basis.

· Implementation of SOPs.

· Efficient utilization of the manpower by means of effective charting out the duty rooster.

· Integrity, cost controllable & Waste Management.

· Ensuring 90% score in the Management Visit Report.

· Ensure all the Customer complaints are resolved.

· Analysis of Customer database complaints & drive the footfall in the cafes.

· Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.

· Ensuring the Training norms are met.

· Ensuring 90% score in the Management Visit Report.

Schedule: Full time

Education: Bachelor’s Degree (Hotel Management preferred)

Experience: 2 – 4 years (Retail or related industry exposure)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Rotational shift

Ability to commute/relocate:

• Wakad, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Food industry: 2 years (Required)

Language:

• English (Required)

Work Location: In person