Business Process Outsourcing (BPO) CRM Solution Architect

Job Description

Hiring for our US Based client for CRM Solution Architect Location: Gurugram- initially 2-3 months remote after that work from office Kindly share resume with the following details on ramsha.haidry@a-square.co.in T. Experience in IT: T. Experience as Solution Architect T. Experience in CRM T. Experience is in Business Process Analysis T. Experience in Project Management (prince2) Current Salary: Expected Salary : Are you holding any offer? (If yes then mention the offered CTC): Notice Period( If serving then mention LWD): Present Location: Are you comfortable working at Gurugram location in hybrid model?: Key Responsibilities: Solution Design: Develop and design tech-infused solutions that align with business objectives and client requirements. Integration: Ensure seamless integration of CRM systems with other business applications and processes. Process Optimization: Analyze and optimize business processes to improve efficiency and customer satisfaction. Stakeholder Collaboration: Work closely with stakeholders to understand their needs and provide technical guidance. Compliance: Maintain awareness of compliance with policies and procedures related to CRM systems. Technical Leadership: Provide technical leadership and mentorship to the development team. Documentation: Create and maintain detailed documentation of CRM architecture, processes, and configurations. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Experience: Proven experience in CRM solution architecture, business process outsourcing, and systems integration. Skills: Strong knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics), business process analysis, and project management (Prince 2 advantageous). Certifications: Relevant certifications in CRM and ITIL are preferred. Communication: Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members. Desired Attributes: Problem-Solving: Strong analytical and problem-solving skills. Adaptability: Ability to adapt to changing business needs and technology trends. Team Player: Collaborative mindset with a focus on team success. Innovation: Creative thinking and a proactive approach to improving business processes Proven Experience Contact Centre Management Customer Experience (CX) Management Outsourcing Tech-infused Digital Capabilities. CRM (Strategy, Implementation & Delivery) Business Development & Sales Operational Management (BPO / Contact Centres) Client, Project & Account Management (Client B2B) Outsourced Service Environments (BPO & Contact Centres) Omni Channel Contact Centres, Digital Marketing, social media CRM, Back Office, Transactional & Telephony based Technologies Multi-Stakeholder Management Service Delivery Management (Software, SaaS) preferred Commercial Management Offshore Contact Centre / BPO Delivery models Contract & Project Management Third Party Vendor Management Ideally experienced in working across all industry verticals including public sector