Business Process Analyst

Rockwell Automation is a global technology leader dedicated to supporting manufacturers worldwide in becoming more productive, sustainable, and agile. Our team of over 28,000 employees works tirelessly each day to contribute positively to the world around us. At the core of our mission are our exceptional customers who play a vital role in various sectors such as food production, healthcare, and environmental sustainability. Our workforce comprises enthusiastic problem solvers who take pride in the transformative impact of our work on the world. We invite individuals with a passion for innovation, forward thinking, and problem-solving to join our team and unleash their full potential in a rewarding environment. In this role, you will be responsible for transitioning processes and delivering top-tier service quality to both internal and external customers promptly. Your key duties will include streamlining process transitions to ensure a seamless experience for all stakeholders, developing process flow charts and standard operating procedures, and establishing service level agreements and turnaround times for new processes. You will take ownership of customer experience by offering swift resolutions, seamless interactions, and improved customer engagement across various communication channels such as phone, email, chat, and service tickets. Your role will also involve addressing pre-sales, post-sales, or order-tracking inquiries by actively listening, taking ownership, and demonstrating strong organizational skills. Moreover, you will play a pivotal role in driving process improvements to reduce customer efforts, enhance productivity, and identify areas for continuous enhancement within existing processes. By spearheading initiatives for process automation and control, you will contribute to elevating service quality and efficiency. Additionally, you will collaborate closely with channel partners to enhance process maturity, promote the adoption of tools for effective service delivery, and coach partners on implementing continuous improvement practices. Your dedication to enhancing competencies, staying updated on company developments, and excelling in business systems and IT applications will be essential to ensuring high levels of customer satisfaction. Furthermore, you will lead the development and implementation of measurement and analytical methodologies, adhere to change management best practices, and regularly publish insightful dashboards to track progress and performance. As part of Rockwell Automation's hybrid work policy, you are expected to work at a company location on Mondays, Tuesdays, and Thursdays, except when business obligations require your presence elsewhere. Join us in driving innovation, excellence, and positive change in the manufacturing industry.,