Business Operations Manager

About Walr:
Walr is a data creation company that supports insight professionals globally It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walrs services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice?Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech?and Best Workplace in Wellbeing?titles, we're not just offering a job we're inviting you to shape our journey Empowerment and growth define us Join us in reshaping the future of business About The Role: Walr is seeking a highly motivated Business Operations Manager with a strong background in bidding and team management to join our dynamic Operations Team You will play a critical role in driving operational excellence, fostering collaboration, and contributing to our strategic goals through efficient delivery and client satisfaction This role requires a blend of operational leadership, a deep understanding of global sample supply, and analytical thinking Key Responsibilities: Lead, coach, and support a team that manages client bid responses and admin support, making sure we deliver with speed and accuracy every time Own the bidding process ? ensuring we meet the highest standards of speed and quality Be the go-to person for complex bids and administrative escalations, helping the team move quickly and confidently Spot opportunities to improve how we work ? from removing bottlenecks to introducing scalable, efficient processes Work closely with Sales and Project Management to deliver a seamless client experience, from first contact to project handover Keep an eye on performance ? track key metrics, celebrate wins, and share updates with senior leadership Build a team culture that values ownership, learning, and doing great work ? together Jump in on cross-team projects, share what works, and help raise the bar across the business Desired Experience: A track record of managing and growing high-performing teams Comfort working at pace ? you thrive in fast-moving, deadline-driven environments A sharp, analytical mindset with a love for streamlining processes and solving problems Experience in fast-paced, client-focused settings ? ideally in market research, technology, or data solutions Familiarity with CRM tools like HubSpot or Salesforce is a bonus Flexibility to support teams and clients across different time zones Desired Skills & Attributes: Accountable and Dependable: Consistently delivering high-quality work and supports broader team goals Leadership-Oriented: Strong people management and motivational skills, with a commitment to team success Client-Centric Mindset: Proactively anticipates client needs and goes the extra mile to deliver value Detail-Oriented: Ability to produce work of a consistently high standard with precision and care Critical Thinker: Uses their extensive knowledge to interpret data and provide appropriate solutions Effective Communicator: Communicates clearly, professionally, and empathetically with internal and external stakeholders Collaborative Team Player: Willing to step up, support colleagues, and contribute to a positive, high-performing team culture What we offer: At Walr, we know that a one-size-fits-all approach doesnt work when it comes to supporting a global team Thats why we design our benefits with local relevance in mind while staying grounded in a shared sense of purpose and culture Heres an overview of the benefits most relevant to the regions this role sits in: 30 days of leave, inclusive of bank holidays because rest is part of doing great work Up to 26 weeks maternity leave and 7 days paternity leave?time for lifes biggest moments Provident Fund (PF) contributions?we match your contributions starting from ??1,800, up to 12% of your base CTC, depending on how much you choose to contribute Monthly snack, phone, and internet allowances to help you stay connected, fuelled, and ready for the day Ergonomic work setup?everything you need to stay comfortable and productive Family-friendly health coverage?group medical insurance for you, your spouse, and up to two children Accidental insurance?added peace of mind, just in case Monthly lunch allowance?meals on us, every month Quarterly team meetups and socials?time to connect, unwind, and build relationships Recognition awards?celebrating individuals who go above and beyond Work from anywhere?up to 8 weeks of location flexibility each year Our commitment to diversity, equity & inclusion Were building a workplace that works for?everyone We know that teams thrive when they bring together different voices, backgrounds, and perspectives ? so were actively working to make sure everyone feels seen, heard, and valued Whether its how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do If youre passionate, curious, and ready to make an impact, you belong here What we value: At Walr, our values are more than just words they guide how we work, how we treat each other, and how we show up We Delight through Dedication: We go the extra mile for our customers Were proactive, solutions-focused, and relentless in our pursuit of great service If somethings not working, we fix it Fast We Lead with Trust: We trust each other to make smart decisions ? using data, yes, but also judgement, empathy and integrity We act like true partners, not passengers We Revel in Innovation: We think differently Whether its new tech, new ways of working or better experiences for clients ? were not afraid to challenge the status quo Progress matters more than perfection We Celebrate as a Team: We share wins, give credit freely, and support each other through the tough stuff We show up with curiosity, humility, and a belief that were better together We Are Empowered to Act Like Owners: We take responsibility, even when its not in our job description We make bold calls, stay accountable, and keep the bigger picture in mind How we work: Our behaviours- Our behaviours bring our values to life They define what great looks like in action: Ownership & Accountability: We follow through, face challenges head-on, and step up without waiting to be asked Excellence: We hold a high bar for ourselves, our work, and our impact Customer-Centricity: We deeply understand our clientsneeds and go beyond to deliver standout experiences Proactive Problem Solving: We dont just fix things we anticipate, collaborate, and innovate to get ahead of the curve Urgency: We move fast with intention balancing speed and never compromising on quality Positivity: We stay constructive, even under pressure We uplift the team and create an environment where people want to do their best work