Business Analyst I - Salesforce BA / Admin

The Team: Each of our employees plays a vital roleuncovering the essential intelligence that our clients rely on day in and day out to make the decisions that matter. Our 45,000 employees come from all walks of life and all corners of the globe, but they are all committed to the exact same thingmaking a genuine impact with the work that they do.

We pursue excellence in everything we do. We value results, encourage teamwork, and embrace change. Our team is responsible for the design, architecture, develop, and implement CRM and Oracle Financial Cloud applications for the organization wide needs

The Impact and Responsibilities: As a Salesforce BA (CPQ) who works in our Business System Analyst role you will use your extensive Salesforce Platform skills experience to help lead and improve the S&P Global Salesforce Platforms. You will make strategic decisions on the future state of the platform, as well as lead large Platform wide projects on all facets of the Salesforce application, from Service Cloud, Sales Cloud, App Partners and more

• Required 2+ Years of experienced Salesforce Business Analyst Administrator (CPQ preferred) with excellent communication skills
• Provide strategic direction for the Salesforce system and work with various stakeholders to establish and implement best practices with regards to system configuration, unit testing, maintenance, security and access controls, and data integrity
• Administration of the Salesforce environment including customizing and implementing, security model, custom applications, object Management, Salesforce CPQ, Salesforce Billing, Salesforce Advanced Approvals
• Coordinate testing and manage deployment of software updates.
• Minimum 1 years of CPQ development
• Utilize leadership skills in mentoring other Salesforce Administrators
• Work in partnership with key business users, identify potential ways of improving the efficiency and/or effectiveness of current business operations
• Build a deep technical understanding and expertise of how the order to cash business operates departmental/divisional structure, functions, processes, procedures and current application functionality.
• Assist with the design of Salesforce solutions and project planning. Add value in all stages of project work (definition, development, deployment)
• Deployment planning. Understanding of Automated Deployment tools Copado/Version Control system is highly preferred
• Strong background in Salesforce Sales module
• Must know how to migrate data from using tools like data loader, work bench, dataloader.io to perform data migration
• Lead & Coordinate with QA, UAT and Go-Live Activities

What Were Looking For:

• Experience with Salesforce CPQ, Billing and Advanced Approvals, SFDC integration, and ERP integrations
• Should have a thorough understanding of configuration of salesforce.com (flows, validation rules, approval process, custom formulas, page layout, and record types).
• Thorough knowledge of delivering projects in an agile scrum environment
• Able to provide leadership, participate and be a productive member of the team. Must be able to manage time with multitasking.
• Knowledge or working experience in order to cash systemsCPQ would be a plus
• Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools

Basic Qualifications:

• Strong initiator and ability to work with limited supervision
• Experience in Lightning is preferred
• Proficient in continuous integration environments
• Ability to continuously learn and develop new skills to maintain technical currency
• Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data, and rule relationships
• Excellent verbal and written communication skills
• Demonstrated listening, analytical, organizational, and time management skills
• Demonstrated ability to work independently and cross-functionally, including in high-pressure situations
• Recommends development and configuration strategies received minimal guidance Uses subject-matter expertise to advise others
• Help in defining integrations with other systems using Salesforce APIs

Preferred Qualifications:

• Salesforce Administrator
• Salesforce CPQ Specialist (nice to have)