1216 Branch Operations Jobs - Page 49

Role & responsibilities Job description About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services About the Role: As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank’s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization’s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank’s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank’s products. Promoting bank’s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank’s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank’s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications: Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills Preferred candidate profile

What will you be doing? The Branch Head plans and directs all activities within a specified branch. They implement approved strategies and are responsible for the P&L results, achieving budgeted targets and executing business development programs within the branch. The Branch Head will report to the Regional Director, ensuring achievement of budgeted P & L, contributory margin and key operational KPIs. Implement KONE business strategies with the objective to: Create a Great place to work. Build loyal customers Achieve Faster than market growth Achieve Best financial development Become a Leader in sustainability Responsible for the safety of employees at work Implementation of new tools and development initiatives within the branch Planning and reporting regional / branch business, e.g. budget, 3Year Plan, monthly / weekly financial reporting etc. Ensuring the region is in full compliance with KONE business policies, processes, and methods. Maintaining good connections with other regional units, Branch Heads, and members of the unit management team. The key KONE face to customers and other stakeholders in the region/branch. Responsible for creating an environment of customer satisfaction and delight. May have active participation to FL management teamwork, communicating the needs of the region and implementing the decisions made in the regional management meeting. Lead, direct, evaluate and develop employee competences and motivation in branch in cooperation with RD and Unit HR.

Job Title: Zonal Operations Manager Job Summary: We are seeking a highly organized and adaptable Operations Manager to oversee and streamline the day-to-day operations of our central functions, including HR, Finance, Technology, Admin, and MIS. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency in data management tools such as Excel and Power BI. This role requires a proactive individual who can effectively **coordinate across departments, drive operational efficiency, and support strategic decision-making*. Key Responsibilities: - Oversee daily operations of HR, Finance, Technology, Admin, and MIS functions to ensure seamless execution. - Act as a central coordination point between departments to improve efficiency and cross-functional collaboration. - Analyze operational data, generate reports, and provide insights to drive informed decision-making. - Develop and maintain dashboards and reports in Excel, Power BI, and other relevant tools. - Work closely with leadership to identify process gaps and implement *process improvements. - Ensure adherence to policies, compliance, and operational best practices. - Assist in budget planning, resource allocation, and performance tracking across functions. - Support the technology team in implementing automation and digital transformation initiatives to improve operational efficiency. - Handle ad-hoc operational requirements, demonstrating flexibility and problem-solving skills. Required Qualifications - Education: MBA in Operations or a related field. Experience: - Minimum 5+ years in operations management, preferably handling multiple functions. Technical Skills: - Advanced Excel (Pivot tables, Macros, Data Analysis). - Experience with Power BI or other data visualization tools is an advantage. - Familiarity with ERP/HRMS/Finance software is preferred. - Communication & Coordination: Strong ability to liaise with multiple teams and drive execution. - Problem-Solving Mindset: Ability to handle multiple priorities and adapt to dynamic business needs. Preferred Skills: - Exposure to business process automation and technology-driven improvements. - Ability to work in a fast-paced, high-growth environment. - Strong analytical and decision-making skills.

To manage and retain the Existing customers Responsibilities (a) Conduct market research, including area mapping, to identify sales possibilities and evaluate customer needs. (b) Actively seek out new sales opportunities through cold calling, networking, social media, existing customers and leads provided by the Bank. Plan and carry out sales and marketing activities, in the assigned areas/ markets. (d) Plan and organize meeting with potential clients, evaluate their needs and achieve sales of products and services of the Bank. (e) Help branches to plan and conduct customer meets. (f) Participate in exhibitions and other local events on behalf of the Bank, in consultation and approval of reporting manager, with an objective of promoting the brand, product and services of the Bank. (g) Collaborate with team/ branches to achieve optimum results. (h) Identify and utilize opportunity for cross selling of other retail products and services of the Bank. (i) Ensure sales quality and sales target and retention of customers. (j) Seek and understand the Continuous / regular evaluation of products and services of competitors in own area and provide quality feedback to reporting manager with an aim to improve own products and services. (k) Recruit, train and coach Business Associates/ Agencies as directed by the Reporting Manager. Monitor and evaluate their performance. Eligibility & Perks Priority for experience sales & Marketing Responsible for self sourcing and attainment of business targets Two wheeler mandatory

KEY RESPONSIBILITIES Prepare and share periodic reports and MIS on branch performance with respective stakeholder. Manage and lead local operations team • Manage branch functioning as per laid down norms for Operations (Route planning, TATs etc.) • Ensure compliance and adherence to agreed SLAs with clients • Ensure that all route related resources are ready for route dispatch • Ensure adherence and implementation of standardized operating procedures • Coordinate with Network Planning team for suggesting route restructuring in case of added/deleted RGPs or to increase efficiency of route operation • Ensure prioritization and resolution of escalated FLM calls within TAT and receive minimal penalties • Monitor performance of the branch on a regular basis and take decisions in the interest of the branch's performance in consultation with management • Support internal and external auditors in audits and ensure that challenges discovered in audits are responded to addressed on timely basis • Ensure efficient management, adherence to vault related SOPs and security of vaults Customer ( Direct ownership) • Participate in customer review meeting (retail/MSP) on case to case basis with sales team on service delivery satisfaction, SLA fulfilment and unjustified penalties • Participate in meetings for potential business deal with Business Development team • Maintain good relationships with the clients in the branch • Provide effective solutions to issues in branch operation • Drive & encourages performance oriented culture in the branch towards achievement of strategic goals • Ensure security and safety of the branch and its personnel Team Management is must. MBA Candidates who have Experience in operations as well as Team Management can only Apply

About The Role Data scientist

From Financial services/banking Background. must have exp in selling Home Loans /Housing Loans.Responsible for sourcing business from eligible customer profile as per organization policy. able to understand customers needs.only female candidates . Required Candidate profile Interest in meeting & developing relationship with customers. Good communication skills & coordination skills. persuasion & negotiation skills. Must have exp in Leading team .Must have worked on LAP.

Roles and Responsibilities Team Leading and Team Management of minimum 30 people experience is mandatory. Work experience from Logistic and Warehouse is preferred. This role includes Route Planning and Manpower planning. Desired Candidate Profile Candidate with experience in logistics operations with Team Management can only apply.

Responsibilities Identify high transacting customers and reduce the transactions of these customers. Identify Depleting customers and control them Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors Cash balancing and Cash bundling Processing of Retail FX postings / Gold sales/Pre Paid Cards Executing of funds transfer/ FD closure / Account Closure Custodian for teller box Custodian for cheque drop boxes Ensure error free transactions of receipts & payments. Ensure highest level of customer service. Recording complaints as per the specified process Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area PLEASE NOTE GRADUDATION IS MANDATORY AND WE ARE LOOKING FOR EXPERIENCE LOCAL CANDIDATES ONLY

Qualifications & Experience Graduate or post graduate Minimum 10 years of experience in branch handling role. Minimum 15 years of experience in Shipping industry is mandatory. Job Description a) Liaison with Customs Immigration Department for various matters related to vessels inward/ outward Pilot memo, IGM Filed, EGM Filed, Obtain permission etc. b) Attending Daily Berthing meetings. c) Arranging Customs for Vessel Boarding formalities as well as Vessel Sailing formalities d) Arranging permission from Port Health Organization, sign on/off permission and submit necessary documents in PHO. e) Getting Signs Off from Master and Ships staff as well as interaction with the ships staff. f) Various other formalities like Sign On / Sign off of vessels staff, Shipping Bill files, Prepare Proforma Disbursement Accounts (PDA) send to HO. g) Day to Day Ports line-up prepared and informed to Master of Principals / HO. h) Keep maintain good relationship with Govt. Officers like Customs, GMB Port, SOG, Police Station, Immigration officers. i) Maintaining Office Administration & decorum among Colleagues and staff. j) Maintaining & updating of all Labour records & shops & establishment records in branch.

Job Requirements Role/ Job Title: Banker-Customer Experience Function/ Department: Branch Banking Job Purpose: The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities: Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities: - Perform audit and ensure compliance to internal and external regulations and guidelines - Provide best in-class customer service to become their banking partner of choice Education Qualification: Graduate - Any Graduation. Post-graduation: Any Post-graduation Experience: 2 to 5 years of relevant experience.

Key Responsibilities (Job Descriptions): Continually increase third party customers and revenue from such customers in the region Ensure steady revenue through increasing number of AMC's and customers availing such services. Meet needs of internal customers through planning and effective implementation of services required within NBHC. Plan the departments business for the territory to achieve the departments business goals and objectives. Where required, meet needs of NBHC BD team for planning and effective implementation of pest treatment for stocks at PWH Warehouses. Understand and implement company's policies and systems for effective and efficient functioning of branches. Lead the region's team for achieving industry leadership. Lead, develop, coach and manage employees responsibility (Recruiting, staffing, training, Individual development, motivation, recognition, assessment & feedback and retention). Provide technical and operations support to the team. Organize operational meetings with the team. Empower team member based on skills and competencies. Elaborate monthly reports based on the business lines. Support implementation of new initiatives by the business lines. Reporting of incidental key issues (e.g. new developments, accidents, client issues etc.) Interested Candidates please contact @ 91-9320916736 or Share CV to sujitha@pestinct.com

We are looking for an experienced Branch Manager to oversee daily branch operations, lead the team, and drive sales targets. Responsibilities include managing staff, ensuring customer satisfaction, monitoring performance, and ensuring compliance. Required Candidate profile Candidates must have leadership skills, financial product knowledge, and decision-making ability. Qualification: Graduate (MBA preferred)

Graduate with min 2 years, or Post Graduate with a min of one year of experience Experience in tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA Excellent communication skills Verbal & Written Flair for Sales Good listening skills and strong communication abilities. Team Player Candidate should be fluent in English and at least one of the South Indian languages or Hindi. Skills Highest Education

SUMMARY Job Description: Delivery Driver Job Responsibilities: Collect grocery/household items orders from designated partner stores. Transport orders to customers' homes, apartments, or businesses within specified timeframes. Ensure proper handling of groceries to preserve freshness and quality. Adhere to all traffic laws and safety regulations while driving. Provide exceptional customer service by maintaining a friendly, helpful, and professional demeanor. Effectively communicate with customers and dispatch to address inquiries or concerns. Maintain accurate delivery records and complete necessary paperwork. May involve collecting payments or verifying ID checks based on company policy. Benefits: Grocery Delivery Payout: Base Pay: 40 Distance Pay: 6/- per km after 3km Login Bonus: 500/- Weekly Minimum Guarantee: 75 orders: 3600 100 orders: 5300 120 orders: 6600 150 orders: 8500 200 orders: 12000 Boost your income! Earn additional incentives for exceeding daily or weekly delivery targets. Don't have your own bike? No problem! We provide a Bike on Rent option (terms and conditions apply). Who can apply? Students seeking a flexible work schedule. Individuals looking for a rewarding career change. Anyone with a drive to earn extra income and be their own boss! Individuals without a bike or driver’s license but proficient in riding bikes. (Assistance will be provided for renting an EV bike) Locations Available: 713212 : Durgapur City Centre Mandatory Requirement: Aadhaar Card Pan Card Bank Details Assistance will be provided for Renting an EV bike Benefits Why Join Us as a Delivery Partner?

SUMMARY Job Description: Delivery Driver Job Responsibilities: Collect grocery/household items orders from designated partner stores. Transport orders to customers' homes, apartments, or businesses within specified timeframes. Ensure proper handling of groceries to preserve freshness and quality. Adhere to all traffic laws and safety regulations while driving. Provide exceptional customer service by maintaining a friendly, helpful, and professional demeanor. Effectively communicate with customers and dispatch to address inquiries or concerns. Maintain accurate delivery records and complete necessary paperwork. May involve collecting payments or verifying ID checks based on company policy. Benefits: Grocery Delivery Payout: Base Pay: 40 Distance Pay: 6/- per km after 3km Login Bonus: 500/- Weekly Minimum Guarantee: 75 orders: 3600 100 orders: 5300 120 orders: 6600 150 orders: 8500 200 orders: 12000 Boost your income! Earn additional incentives for exceeding daily or weekly delivery targets. Don't have your own bike? No problem! We provide a Bike on Rent option (terms and conditions apply). Who can apply? Students seeking a flexible work schedule. Individuals looking for a rewarding career change. Anyone with a drive to earn extra income and be their own boss! Individuals without a bike or driver’s license but proficient in riding bikes. (Assistance will be provided for renting an EV bike) Locations Available: Quest Mall South City Mall Axis Mall Mani Square Mall New town NTS Tollygunge Mandatory Requirement: Aadhaar Card Pan Card Bank Details Assistance will be provided for Renting an EV bike Food Delivery : Payout Structure: Up to 15 Orders/Day 650 Fixed MG Above 15 Orders/Day 36 per additional order (from 16th order onward) Benefits Why Join Us as a Delivery Partner?