Body Shop Advisor

Key Responsibilities: Customer Interaction & Service: Greet customers and assist them in assessing the damage to their vehicles. Explain the repair process to customers, ensuring transparency and setting proper expectations. Provide detailed estimates of repair costs, including labor, parts, and additional services. Schedule appointments and ensure customers receive timely updates on repair status. Address customer inquiries, complaints, or concerns professionally. Repair Coordination: Collaborate with body shop technicians to ensure accurate and timely repair of vehicles. Monitor the progress of repairs and communicate any changes or delays to customers. Ensure that the necessary parts are ordered and delivered on time. Conduct quality control checks to ensure repairs meet industry and company standards before returning the vehicle to the customer. Insurance Claims Handling: Work with insurance companies to ensure claims are processed efficiently. Provide accurate and timely documentation to insurance adjusters. Assist customers in navigating the insurance claim process. Administrative Tasks: Maintain accurate records of repair orders, parts inventory, and customer communications. Process payments, issue invoices, and manage customer accounts. Update and maintain the body shop management system, ensuring all data is current. Team Collaboration: Collaborate with technicians, parts staff, and other departments to ensure smooth operations. Provide feedback to the team regarding customer satisfaction, issues, or improvements. Working Conditions: Primarily office work in a body shop environment. Frequent interaction with customers, insurance representatives, and technicians. May involve standing, walking, and occasional lifting of light objects.