Associate Specialist, Implementation

Mastercard

0 - 5 years

0 - 5 Lacs

Pune Maharashtra India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

API understanding project management network technology Customer Support Training payment transaction processing

Work Mode

On-site

Job Type

Full Time

Job Description

Role

Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
Provide testing expertise and support to Mastercard customers for all products and services.
Act as processing implementation advisor, to customers processing support staff.
Provide guidance to execute all necessary processing implementation activities.
Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products).
Define, create, maintain and document standard and non-standard key customer processing implementation processes.
Provide training to CIS organization, other Mastercard organizations and the customer.

All About You

Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
Basic experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management. Basic payment transaction processing and industry business principles knowledge.
Ability to interact with the customer and Senior management.
Good verbal and written communication skills with ability to leverage these skills in a teaching environment.
Ability to support change in a technical work environment.
Ability to multi-task covering multiple projects and products.
Mobile payment background, basic API understanding (API developer skills is a big plus).
Fluent in English is a must.
Multilingual is a plus (Russian, French, Spanish).

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