1.0 - 6.0 years

3 - 7 Lacs

Hyderabad, Telangana, India

On-site

Company Description single point support and services provider for OEM, ODM, SI and CIOs. It covers a range of ICT assets over its life-cycle across brands, platforms, and technologies. Aforeserve enables its customers to serve their customers efficiently and effectively. Role Description This is a full-time role as a Desktop Engineer at Hyderabad or vijaywada location as a Field Desktop Engineer, you will be responsible for providing technical support, troubleshooting desktop computers, installing software, and ensuring the smooth operation of operating systems. This is a Field job. Qualifications Experience in troubleshooting desktop computers and providing technical support Knowledge of operating systems and software installation Strong problem-solving skills Excellent communication and interpersonal skills Ability to work independently and in a team A degree or certification in a relevant field is a plus

Posted 3 days ago

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Associate Customer Support Engineer Aforeserve

0.0 - 2.0 years

3 - 7 Lacs

Dehradun, Uttarakhand (Uttaranchal), India

On-site

We are seeking a motivated and detail-oriented Associate Customer Support Engineer to join our team in India. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively. The ideal candidate will have a strong technical background and a passion for customer service. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot customer issues in a timely manner. Escalate complex issues to senior engineers as needed. Maintain detailed documentation of customer interactions and resolutions. Collaborate with cross-functional teams to improve product features and customer experience. Skills and Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. Strong understanding of computer networks and operating systems. Familiarity with troubleshooting software and hardware issues. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Basic knowledge of programming languages such as Python or Java is a plus.

Posted 3 days ago

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