Associate Relocation Surveyor

JOB OBJECTIVE

• Conduct timely and accurate survey for the prospective clients in the assigned branch, create survey reports, quotations and ensure quick turnaround to increase conversion rate

Role & responsibilities

• Prepare accurate cost estimate of the move and provide the quotation to sales team to ensure highest conversion of the survey
• Keep track of revenue from the private customers and ensure collections within TAT
• Conduct timely and accurate surveys at customer residences
• Gather all information from the customer as required by the agent/`shipper
• Build business relations, negotiate and close deals with prospective and existing clients
• Prepare accurate estimate of the volume of goods for the proposed move
• Prepare accurate and detailed survey reports with recommendations for customers
• Provide customers with a detail breakdown of costs and estimated time for their relocation
• Share survey reports with the move management and operations teams
• Present value added services to clients and up-sell wherever possible
• Manage existing customer accounts efficiently
• Escalate and/or address any issues as required both internal as well as external
• Present relevant information and documents/packs to shipper at time of survey
• Provide timely response to customer queries regarding survey reports
• Liaise directly with clients to ensure progress update of their proposed move and respond to questions/ clarifications
• Create and manage customer pipelines
• Timely follow up on potential clients through sales visits/calls
• Acquire new customers by building relationships and maintaining relationships with existing customers

Preferred candidate profile

QUALIFICATION

• Graduate
• Stellar communication skills

EXPERIENCE

• 0-5 years of relevant experience from relocation industry or from logistics, courier, cargo or hospitality background