Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Home
>
Jobs in Chennai
>
Freshworks
>
Associate - Product Adoption (ITSM)

Associate - Product Adoption (ITSM)

2 - 5 years

|

9 - 13 Lacs

Chennai

Posted:22 hours ago| Platform:

Apply

Skills Required

Service management ITIL certified Product training Networking VPN ITSM Active directory DNS TCP/IP DHCP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value.
Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success.
Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience.

What We re Looking For

Customer-centric mindset: passion for simplifying complexities and delivering measurable value.\

Technical Expertise:

ITIL certification or equivalent knowledge of service management.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
Familiarity with APIs and identity providers like Active Directory.
Problem-Solving Skills: Thrive in resolving challenges effectively.
Strong Communication: Ability to explain technical concepts to non-technical audiences

More Jobs at Freshworks

Lead Software Engineer - Test

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Senior Business Analyst

Chennai, Tamil Nadu, India

Salary: Not disclosed

Document Prep

Chennai, Tamil Nadu

Experience: Not specified

INR 0 - 0 Lacs

Lead - Integrated Marketing

Chennai, Tamil Nadu, India

Salary: Not disclosed

Specialist - Customer Success

Chennai, Tamil Nadu, India

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Service Management Interview Now

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Freshworks

Software / SaaS

Chennai

1001-5000 Employees

359 Jobs

Key People

Girish Mathrubootham

Co-founder & CEO
Shivakumar Ganesan

Co-founder & CTO
Ravi S. Kumar

Chief Operating Officer

RecommendedJobs for You

Associate - Product Adoption (ITSM)

Chennai

Associate - Product Adoption (ITSM)

Chennai, Tamil Nadu, India

Associate - Product Adoption (ITSM)

Chennai, Tamil Nadu

Security Analyst

Ahmedabad

Workstation Vulnerability Analyst

Barry Wehmiller

Chennai

Immediate job opening For VAPT Professionals

GAVS Technologies

Chennai

Associate - Product Adoption (ITSM)

Chennai

Threat Hunter

Navi Mumbai

Security Engineer 3

Chennai

Splunk ITSI Engineer - Contract

World Wide Technology

Bengaluru