Associate Manager, D&AI BIOps (Business Intelligence Operations) GF & International Sectors

You are a detail-oriented and proactive Associate Manager - BIOps Program Management who will be responsible for supporting and optimizing Business Intelligence Operations (BIOps) programs. Your role will involve implementing scalable strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. You will assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. Additionally, you will contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. Your responsibilities will include supporting the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. You will also assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency. Collaboration with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, will be crucial to executing Data & Analytics platform strategies and fostering a data-first culture. You will provide operational support for PepsiCo's Data & Analytics program and platform management to ensure consistency with global data initiatives. Your role will also involve ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy. You will contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime. Working closely with various teams, you will support data-driven decision-making efforts and coordinate with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements. Furthermore, you will provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders. You will support end-to-end BI operations, maintain service-level agreements (SLAs), engage with subject matter experts (SMEs), and contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency. Your qualifications should include 7+ years of technology work experience in a large-scale global organization, 7+ years of experience in the Data & Analytics field, exposure to BI operations and tools, and experience working within a cross-functional IT organization. Additionally, you should have 4+ years of experience in a leadership or team coordination role, the ability to empathize with customers, prioritize customer needs, and advocate for timely resolutions, among other skills and qualities mentioned in the job description.,