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BNP Paribas
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Associate Level 1 - Production Support

Associate Level 1 - Production Support

BNP Paribas

3 - 8 years

1 - 5 Lacs

Chennai

Posted:2 weeks ago| Platform:

Apply

Skills Required

websphere kubernetes dynatrace change management helm ansible docker sql database management git devops linux writing jenkins shell scripting communication skills middleware cd mq series networking protocols servicenow kafka splunk agile itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

Within BNP Paribas, FRB are responsible for activities at the Group level.

FRB OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the FRB.

FRB OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under FRB OPS responsibility.

FRB OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.

Therefore, FRB OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

Responsibilities

Direct Responsibilitie

Incident management

Analysis, communication, coordination, correction, PIRs
Problem creation and follow-up
Change management
Review and validation
Technical implementation
Coordination and communication
Monitor and supervise application and infrastructure components
Obsolescence and vulnerability management
Capacity planning management
DRP technical management and coordination
Decommission management
Maintain up-to-date referential and documentation
(e.g., operating procedures)
Morning/Evening checks achievement
Definition of the technical solution
Schedule definition with stakeholders and deadline commitment
Production and infrastructure resources provisioning on all environments
Technical integration of applications using existing products and services
Technical user stories implementation, independently or by coordinating the right players (BP21 and other ITGP teams)
Implement monitoring and supervision
Follow FinOPS and SRE guidelines
Ensure the upskilling of the team
Application deployment automation
Identify the best deployment strategy with dev team
Technical implementation and tests
Operating tasks or processes automation
Depending on the toolchain group roadmap, migrate to up-to-date Continuous Deployment tools
Identify and share automation use-cases with the community to make reuse easier

Contributing Responsibilities

Promote standard architectures, solutions and products
Feed the product backlog with Production requirements
Coordinate and challenge stakeholders to meet deadlines
Identify the best practices about Production and share them within teams
Support development teams to secure and speed up project delivery

Technical & Behavioral Competencies

Linux and Windows *
Middleware (Websphere, CFT, MQSeries, Kafka,) . *
Kubernetes and associated tools (Docker, Helm, ArgoCD) *
Cl / CD (Ansible, Jenkins, Git, Release, ...) *
Monitoring (Dynatrace, Splunk, LogDna, Sysdig)
Scripting (Ansible, Shell, SQL,
Scheduling Management (Autosys)
Tracking / ticketing tools (Service Now, JIRA)
Network protocols
Database management
Devops
Agile
Knowledge of ITIL Experience on handling Incident / Problem / Chang
General IT infrastructure knowledge
Knowledge on banking application will be preferable
Good written and spoken English
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player
Resource should be comfortable in working shifts - morning/evening/general, oncall weekends and holidays.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Personal Impact / Ability to influence

Attention to detail / rigor

Transversal Skills:

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to develop and leverage networks

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

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Associate Level 1 - Production Support