Associate Director - Contact Centre Transformation-Mumbai/Pune - GO/JC/589/2025

Job Title: Associate Director - Contact Center Transformation -Mumbai/PuneCandidates with Minimum 15+years of experience.Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processesThis person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM , Tech, aviation, Retail, travel, etc. – voice majorly, along with non-voice)Good experience in Lean, Process re-engineering and deployment of AI solutions is required.Experience required on deploying solutions such as Voice Bot, Chat Bots,Conversational bots etcWorking knowledge of the Scaled Agile FrameworkExperience in the contact center or BPO industrySix Sigma Greenbelt or BlackbeltPMP certification preferredOCM (Organizational Change Management) certification preferred.5 Day, WFO, extended hours support as and when required.

Skills Required

RoleAssociate Director - Contact Centre Transformation-Mumbai/PuneIndustry TypeITES/BPO/KPOFunctional AreaRequired Education M.B.AEmployment TypeFull Time, PermanentKey Skills

• CEM TRANSFORMATION
• CONTACT CENTRE
• CONTACT CENTRE TRANSFORMATION
• CX TRANSFORMATION
  

Other Information
Job CodeGO/JC/589/2025Recruiter NameHemalatha