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AMERICAN EXPRESS
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Associate -Digital Product Management

Associate -Digital Product Management

AMERICAN EXPRESS

1 - 2 years

20 - 25 Lacs

Gurugram

Posted:6 days ago| Platform:

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Skills Required

Business process Product management Training Career development Agile scrum Finance SMS Wellness Agile methodology Test cases

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio Services (MPS) is companywide Centre of Excellence to provide Product Data Solutions. The Enterprise Comms MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.

The open role is for Enterprise Communication Delivery (ECD) team under ECMX, leads the transition the POD communications platform to an in-house POA platform for servicing communications. As a team, the focus is on driving engagement, satisfaction and revenue through a combination of best-in-class user experience through communications with compelling features and functionality globally.

We are looking for a highly motivated individual, who can help achieving the delivery targets for Communications Migration to the Raven POA platform (including but not limited to Paper, Email, SMS).

The Business Communications Delivery associate will be responsible to plan, design, and manage the letter build phases for all business partner communication needs. In addition, he/she will lead the requirements phase along with test data support driving efficiencies within the current business process and letter authoring capabilities development and training.

Qualification:

Strong experience on Java and/or Business content studio module Layout and Style set creation

Business Object Creation using XSD BO Management, creating required properties including Derived, Object, Simple, etc

Validates data/variable related inputs provided in Design Brief, works closely with Tech-data team regarding variable updates and changes

Provides complexity matrix and estimation for creating Derived properties

Works closely with Communication Developers during DDV build phase for any data related support.

Ability to provide test data inputs working closely with Tech-data team during Unit test phases to Letter Developers.

Good Communications skills and a team-player

Ability to validate test cases with Business and technology team on data related components.

Thunderhead certification preferred.

GSN/CSN/GMS process knowledge preferred.

Agile Scrum certification is good to have.

Preferred Additional:

Graduate with 2+ years of working experience on JAVA / Thunderhead / communications.

Understanding of working agile methodology

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AMERICAN EXPRESS

Financial Services

New York NY

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Associate -Digital Product Management