Associate App Store Engagement Specialist level I

2 - 5 years

3 - 8 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

ROLE: Associate App Store Engagement Specialist level I

Duties

  • Monitor feedback shared on the Apple App Store and Google Play Store for Firefly.
  • Respond appropriately to customer feedback with high quality, customer-centric responses, while adhering to Adobes Brand guidelines.
  • Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way.
  • Identify trends in feedback to properly size challenges and judge priority.
  • Document communication associated with specific issues to build into a canned response library.
  • Create monthly reports, categorize and prioritize the reviews posted and present this feedback to stakeholders within our product teams.
  • Work collaboratively with other teams including product, marketing, engineering, and support.
  • Proactively and independently work towards achieving operational targets and OKRs.

Skills

  • Fluency in

    English

  • Understanding of Adobe Mobile apps, including Photoshop Express.
  • 2+ years of social media, support, marketing, or communications experience.
  • Excellent written and verbal communication skills in both languages- attention to detail required.
  • Expertise or working knowledge of social media communication tools.
  • Experience helping customers with diverse backgrounds and varying experience levels.
  • Ability to quickly read and comprehend large amounts of information.
  • Ability to distill large data sets into themes.
  • Proficient in MS Excel and MS PowerPoint.
  • Highly organized, self-motivated, and proactive.
  • Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape.
  • Ability to defuse irate customers by expressing empathy through written communication.
  • Desire and ability to learn new things and adapt to changing circumstances.

Education

  • 1 - 3 years in a customer or technical support role.
  • Graduation/Post Graduation/B.E./B. Tech/ MCA Degree, or equivalent work experience
  • Experience using Adobe Creative Cloud or Adobe Document Cloud products

shanti.t@twsol.com

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Teamware Solutions

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