Assistant Vice President-Operations

About Us

We're India's leading workspace provider, offering a vibrant network of managed offices, co-working spaces, and traditional setups across 44 locations in 18 cities (and growing!). That's over 2.5 million square feet dedicated to making your work life easier, more productive, and, well, way cooler.

Think office space with Incuspaze! We seamlessly blend cutting-edge technology with real estate to create spaces that inspire and empower businesses of all sizes - enterprises, MSMEs, hungry startups, you name it!

By 2026, we aim to reach 7 million square feet! That's a lot of happy workplaces, and we can't wait to be a part of yours.

About the Role:

We are seeking a seasoned AVP/VP Operations to take ownership of end-to-end operations across 15–20 centres. The role requires strong leadership in managing housekeeping, client servicing, Centre upkeep, and financial performance. This individual will be responsible for ensuring operational excellence, cost efficiency, and superior customer experience. Prior experience in the co-working or hospitality (hotel) industry is essential.

Key Responsibilities:

Centre Operations Oversight

• Lead and supervise day-to-day operations across all assigned centres ensuring service standards, compliance, and operational efficiency.
• Implement standardized operating procedures (SOPs) across all locations.

P&L and Financial Control

• Full accountability for Centre-wise and consolidated P&L performance.
• Manage operating budgets, forecast expenditures, and implement cost control measures.

Client Relationship Management

• Ensure SLA compliance, tenant satisfaction, and seamless service delivery.
• Act as an escalation point for key client issues and provide timely resolution.
• Build and nurture long-term relationships with corporate clients and stakeholders.

Housekeeping & Facilities Management

• Oversee all aspects of facility maintenance, housekeeping quality, and hygiene standards.
• Conduct regular audits and inspections to ensure consistent upkeep across centres.

Team Leadership

• Lead a team of Centre Heads, Operations Managers, and Facility Supervisors.
• Drive performance, training, and professional development across all operational staff.

Strategic Expansion Support

• Support new site launches and transitions by coordinating operational readiness.
• Align Centre-level operations with the broader strategic goals of the company.

Candidate Profile:

• Experience: 10+ years in multi-location operations, with at least 5 years in a leadership capacity.
• Industry: Must have prior experience in co-working spaces or the hospitality sector.
• Demonstrated success in budgeting, P&L management, and operational audits.
• Strong leadership, communication, and stakeholder management skills.
• Tech-savvy, with the ability to implement operational tools and dashboards.
• Willingness to travel frequently across multiple properties.