Assistant Store Manager

Purpose and Scope of position:

This position contributes to our success by:

1. Leading the store operations & the team of store partners to create and maintain the Starbucks Experience for our customers and partners.

2.The main areas of work of a store manager involves reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety and security issues.

3.The store manager is responsible for modeling and acting in accordance with TATA Starbucks Limited guiding principle.

Roles and Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Completes store operational requirements by scheduling and assigning partners; following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanor during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.

Supervisory Responsibilities:

• Interviewing & training partners, planning, assigning and directing work
• Regular interaction/ review with the team
• Encourage team to take independent decisions
• Conduct goal setting
• Developing strategic and operational plans for the work group, managing execution and measuring results
• Appraising performance, Coaching, counselling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements
• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
• Ensures standards for quality, customer service and health and safety are met

Accountable to improve and increase store performance for the growth of the organization.

Desired Candidate Profile

At least 2 years of experience of leading store operations in QSR/ Retail/ Hospitality

Perks and Benefits

• 5 Day workweek
• College education offered to all partners
• Best in class Meal beverage benefit
• Medical Insurance coverage extended to offer parental coverage with no copay
• Mental well being support to partners & families
• Starbucks Global Academy extended to partners & families
• Opportunity to create a positive community impact