Assistant Showroom Manager

You will be responsible for managing day-to-day store operations, including monitoring guest relations and the administrative section in the store to enhance overall engagement. Listening to customer complaints, addressing and resolving their issues to ensure customer satisfaction and delight with high-quality customer service. Ensuring the implementation of company decided plans, policies, processes, and procedures at the store. It will be your duty to maintain the cleanliness, tidiness, and organization of the store, including the sales floor, office, windows, and storage areas. Managing below-the-line marketing, administrative activities, and overall customer experience at the store by executing strategies to drive productivity, profitability, and customer satisfaction. Promoting a performance-driven culture in the team through timely monitoring, reviewing performance parameters, and providing feedback to team members. You will be required to inform team members of upcoming special events and promotions, ensuring necessary planning and preparation for the success of those events. Conducting inventory analysis to maintain optimal stock levels and ensuring outstanding presentation and visual merchandising standards at all times. Observing safety and security procedures and reporting any misuse or theft of stock. Additionally, you will compare operational expenses and costs to identify losses and recommend ideas for increased profits. Supporting the store in the process of tallying cash and stock. Ensuring that all activities are carried out as per the Standard Operating Procedures in the section. Generating marketing MIS reports to monitor and analyze market trends, campaign-based expenses, and activities. Analyzing call center reports to understand feedback from prospective customers and manage customer inquiries. You will also be responsible for identifying learning needs of the team and yourself, providing requirements to the Learning & Development team. Ensuring completion of mandatory training programs for yourself and the team. Driving a performance-driven culture in the team through timely monitoring, reviewing performance, and providing feedback to team members.,