Assistant Service Manager

As the Assistant Service Manager, you will play a key role in supporting the daily operations of the service department. Working closely with the Service Manager, your responsibilities will include overseeing daily operations, managing scheduling and assignment of service team members, monitoring service delivery for quality and timeliness, addressing customer complaints promptly, supporting staff training and performance evaluations, ensuring compliance with company policies and industry regulations, maintaining service records and reports, coordinating with other departments for seamless customer service, and contributing to continuous improvement initiatives and operational efficiency. The ideal candidate for this role should have proven experience in a service-related or supervisory role, with strong leadership, interpersonal, problem-solving, and decision-making skills. Ability to work in a team environment, manage multiple tasks effectively, and proficiency in using service management software and Microsoft Office Suite are essential. A high school diploma or equivalent is required, with an Associate or Bachelor's degree being a plus. Industry-specific certifications or training would be advantageous. This is a full-time position with benefits including life insurance and Provident Fund. The work schedule is during the day shift and requires in-person presence. The application deadline for this role is 15/07/2025.,