Assistant Manager - Operations

Total Work Experience (in years)- 3-6 years Educational+Professional Qualifications- Any Graduate and above (with 12 months of experience) Domain Knowledge and Experience- 'We are seeking a seasoned and strategic professional to lead our Freight Forwarding Customer Service team within the BPO setup.This role requires deep domain expertise, leadership capability, and a customer-first mindset to deliver consistent and high-quality client experiences.' Roles and Responsibilities- 'Strategic Planning:- Develop and implement logistics strategies to optimize efficiency and minimize costs.- Conduct risk assessments and long-term planning.Operations Oversight:- Oversee the KRA and KPI Deliverables- Ensure all REsponsibilities are handled within the timelinStakeholder Coordination:- Coordinate with various stakeholders for timely delivery of services- Maintain strong relationships with key stakeholders.Compliance and Safety:- Ensure adherence to company policies, industry regulations, and safety standards.- Implement procedures to maintain high standards of Accuracy and QualityTeam Leadership:- Manage, train, and support the logistics team to meet performance goals.- Foster a positive and productive work environment.' Special Skils- '- Proven ability to lead and manage a team.- Strong communication and negotiation skills.- Ability to handle multiple projects and meet deadlines.Note - Willingness to work in Night Shifts or odd shifts/ weekends and under high stress and pressure. Might be Rotation shifts or continuous month on month night shift or might be discontinuous night shift.' Language Capability- English Domestic Spoken Proficiency Required- Excellent Communication Skills Written Proficiency Required- Excellent Communication Skills Technical Proficiency & - '- Bachelor's degree in Logistics, Supply Chain Management, or a related field.- 3-6 years of experience in logistics, with at least 2 years in a AM/DM Role- Strong knowledge of logistics software and industry regulations.- Excellent analytical, problem-solving, and organizational skills.'