Assistant Manager - Operations

Qualifications:

Master’s in Hospital Administration (MHA), or equivalent qualifications.

Key Responsibilities:

Oversee and manage the day-to-day operations of hospital services to ensure efficiency and quality care.

Coordinate between various departments like clinical, administrative, support, and medical teams to ensure smooth functioning.

Monitor staff performance and ensure that operational goals and hospital policies are met.

Ensure proper inventory management of medical supplies and equipment, working closely with the procurement team.

Support the recruitment and training of hospital staff.

Manage schedules, work allocations, and resolve staffing issues.

Foster a positive work environment through effective communication, motivation, and teamwork.

Monitor and ensure compliance with quality standards, regulatory requirements, and hospital protocols.

Work with the Quality Control team to identify areas for improvement in patient care, hospital services, and operational efficiency.

Review and address patient feedback to improve services.

Assist in budget preparation, tracking expenses, and optimizing cost management within the operational areas.

Monitor operational budgets and report on discrepancies or potential savings.

Work with the finance team to ensure that billing and invoicing are handled efficiently and accurately.

Ensure that patient care services are efficient, patient-centered, and meet hospital standards.

Resolve patient complaints and ensure customer service standards are upheld.

Collaborate with clinical teams to ensure timely and high-quality care.

Ensure adherence to safety standards, infection control measures, and hygiene protocols.

Ensure that the hospital complies with local health regulations, insurance requirements, and other relevant laws.

Prepare and maintain reports on hospital operations, patient statistics, staff performance, and financial performance.

Ensure documentation is accurate, up-to-date, and compliant with healthcare standards and regulations.

Support the senior management team in formulating and implementing strategies to enhance hospital performance.

Monitor key performance indicators (KPIs) to ensure that targets are being met.

Provide input on new operational strategies, process improvements, and resource management.

Experience & Skills:

Minimum 3–5 years of experience in hospital operations or healthcare management roles, preferably in a managerial or supervisory position.

Knowledge of hospital operations, healthcare processes, and regulatory requirements in India.

Strong leadership and management skills.

Excellent communication and interpersonal skills.

Proficient in hospital software and Microsoft Office Suite (Excel, Word, PowerPoint).

Strong problem-solving, analytical, and decision-making skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Education:

Master's (Required)

Experience:

Hospital Operations: 4 years (Required)

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Work Location: In person