Assistant Manager - Operations

Job Description

POSITION DESCRIPTION Reports Directly to: Back Office Manager Position Overview: The Back Office Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Back Office Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. Primary Responsibilities: Coordinates and oversees the day-to-day workflow of Back Office Supervisors. Assists with performance evaluations that are timely and constructive. Assists the Back Office Manager with employment actions, including discipline and termination of employees in accordance with company policy. Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency. Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met. Manages conflicts and resolves complaints about or within the department. Manages one or more production projects simultaneously Identifies all Service Level Agreements and other contractual requirements of their projects Creates recovery plans for missed Service Level Agreements and submits them to clients Conducts comprehensive tours for clients in their production areas Tracks and evaluates the performance of employees in the assigned group(s) Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager Develops and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects Assists with hiring and training new staff Develops Back Office Supervisors and Lead Operators for promotional opportunities Serves as day-to-day contact for clients Participates in regularly scheduled meetings with clients as the primary contact Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as PowerPoint Creates appropriate quality management processes to ensure quality metrics are met Provides in-depth analysis and corrective action plans for production issues Gathers information for weekly billing for assigned projects and submits to Back Office Manager for approval Minimum Qualifications: Education Requirements: High School Diploma or equivalent Bachelors Degree preferred Field Experience: At least 6 years of back office field experience with 4 of those years in a supervisory role. Position Experience: At least 1 year of experience in a back office management role. Other Qualifications: Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required. Required Skills: Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of back office procedures and principles Demonstrated analytical/problem-solving skills Excellent multi-tasking skills Excellent interpersonal skills Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Ability to coach and mentor back office associates Interested applicants please share your profile to kandanthamizvanan.palani@datamark.net Contact No: 6385132435 Human Resources