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Johnson Controls
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Assistant Manager- GPO OTC Booking

Assistant Manager- GPO OTC Booking

Johnson Controls

5 - 10 years

12 - 13 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Career development Data analysis Interpersonal skills Quality improvement Manager Quality Assurance Sales operations Analytical New product development SQL OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a detail-oriented and experienced Senior Booking Quality Analyst to join our dynamic team. The ideal candidate will play a crucial role in ensuring the quality and accuracy of our booking processes. You will be responsible for analyzing booking data, identifying discrepancies, and implementing quality assurance measures to enhance our overall booking operations. This role requires a blend of analytical skills, attention to detail, and a strong understanding of the booking lifecycle

Conduct comprehensive quality analysis of booking transactions to ensure compliance with company policies and industry standards.
Develop and implement quality assurance processes and metrics to monitor booking accuracy and efficiency.
Identify, document, and track errors or discrepancies in booking data, providing actionable insights for improvement.
Collaborate with cross-functional teams, including OTC delivery, sales, operations and IT, to resolve booking issues and enhance system functionality.
Prepare and present detailed reports on quality performance metrics, trends, and areas for improvement to senior management.
Lead training sessions and workshops for team members on quality standards, best practices, and process improvements.
Stay current with industry trends and regulatory changes to ensure compliance and recommend necessary adjustments to booking procedures.
Participate in the development and enhancement of booking systems and tools to improve quality and user experience.
Act as a mentor to junior analysts, providing guidance and support in their professional development.

What we look for

Minimum of 5 years of experience in quality assurance, operations, or a related role within the booking or travel industry.
Strong analytical and problem-solving skills with a keen attention to detail.
Proficiency in data analysis tools and software (e. g. , Excel, SQL, BI tools).
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
Experience in developing and implementing quality assurance frameworks and processes.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Knowledge of booking systems and processes is a plus.

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Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

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Assistant Manager- GPO OTC Booking