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Deputy Manager- Global Quality Assurance Analyst

Deputy Manager- Global Quality Assurance Analyst

Johnson Controls

2 - 3 years

10 - 14 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Quality Assurance Analyst Career development Data analysis Manager Quality Assurance Defect tracking Analytical microsoft Continuous improvement Financial services Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Quality Assurance Analyst II in the Collections department, you will be responsible for ensuring the quality and compliance of collections processes. You will work closely with collections teams to identify and resolve issues and contribute to the continuous improvement of our QA processes.

What You Will Do

As a Quality Assurance Analyst II for the Collections department, your primary responsibilities will include

Ensuring Compliance Conduct audits and reviews to ensure collections processes comply with regulatory requirements and company policies.
Identifying and Documenting Defects Track and document any defects or inconsistencies found during auditing.
Collaborating with Teams Work closely with collections leaders to understand requirements, calibrate, and provide feedback.
Data Analysis Provide data analysis of audit findings.

How You Will Do It

Defect Tracking Document and track defects found during audits.
Compliance Audits Regularly review collections processes to ensure they meet regulatory standards. This involves conducting internal audits and preparing compliance reports.
Calibration Meetings Lead calibration meetings with collections leaders, to discuss requirements, align quality standards, provide feedback, and ensure consistency in collections processes.
Continuous Improvement Stay updated with industry best practices and emerging trends in collections and QA. Contribute to the development and improvement of QA methodologies and processes.

Experience 2- 3 years of experience in quality assurance, preferably in collections or financial services.
Education Bachelor s degree in business, Finance, or a related field.
Skills
- Strong analytical and problem-solving skills to identify and resolve issues effectively.
- Excellent attention to detail to ensure thorough auditing and compliance.
- Strong communication and teamwork abilities to collaborate effectively with various teams.
- Intermediate to advanced skills in Microsoft Apps Excel, Word and Outlook.
Fluent in English for Business Ability to communicate effectively in English for business purposes.
Certifications Relevant certifications in quality assurance or collections are preferred.
Working experience within a shared services environment supporting India region is mandatory

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Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

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Deputy Manager- Global Quality Assurance Analyst