Assistant Manager

5 - 8 years

5 - 9 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Assistant Manager

EXL/AM/1416980

    Travel & LeisureGurgaon
    Posted On
    09 Jul 2025
    End Date
    23 Aug 2025
    Required Experience
    5 - 8 Years

Basic Section

Number Of Positions

1

Band

B1

Band Name

Assistant Manager

Cost Code

5218651

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

650000.0000 - 850000.0000

Complexity Level

Back Office (Complexity Level 3)

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Emerging

Sub Group

Emerging Business Unit

Organization

Travel & Leisure

LOB

Back Office

SBU

Operations

Country

India

City

Gurgaon

Center

IN Gurgaon C61

Skills

Skill

GDS SYSTEMS

TRAVEL AND HOSPITALITY DOMAIN

KNOWLEDGE ON IATA STANDARDS.

TEAM HANDLING

Minimum Qualification

GRADUATION

Certification

No data available

Job Description
Position: Assistant Manager - Operations
Experience: 5-8 Years in Corporate Travel / Business Travel Support (Email & Voice)
Job Summary:
We are looking for an experienced Candidate to manage and lead Email servicing process including inbound and outbound calls for corporate business travel. The ideal candidate must have overall 4-5 years of experience in a similar profile, ensuring seamless travel support for corporate clients, resolving queries, managing team and coordinating with travel partners.

Key Responsibilities:
  • Manage calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance.
  • Oversee daily operations of the email servicing team. Assign workloads and monitor email queues to ensure timely responses. Conduct regular check-ins and performance reviews.
  • Manage and resolve escalated or complex customer issues. Conduct refresher training sessions and knowledge updates.

Identify gaps in service delivery and suggest process improvements. Track and Prepare performance reports and share insights with higher management.

Workflow

Workflow Type

Back Office

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