Assistant Manager

Job Description

Why join usWith its bespoke integrated business solution of traditional law firm setup and modern legal support services, DWF is one of a kind reputed legal powerhouse, which has a large footprint across the globe with over 2,500 lawyers working at more than twenty locations. DWF is more than a leading provider of legal and integrated business services. We are a business with a culture that places our colleagues at the centre of all that we do. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. We provide a rewarding and fulfilling work environment with routes to develop and the freedom to grow. We are a hybrid working business - our offices are only one environment in which our colleagues and clients work and collaborate. We have an ambitious and sector leading ESG & Sustainability strategy. We have a unique and ambitious vision - to become the leading global provider of integrated legal and business services. Responsibilities Client Communication: o Serve as the primary point of contact for clients, promptly acknowledging and addressing their instructions, needs or concerns. Lead client meetings and manage communications, including subject matter escalations. o Provide regular updates on project progress and deliverables by leveraging standard DWF communication styles and statistical reports. o Build and maintain strong client relationships to ensure satisfaction and repeat business. Subject Matter Expertise: o Manage internal escalations and address team queries related to legal research & writing processes. o Understand of global regulatory developments, legislative proposals, enforcement actions, and policy trends o Collaborate with data scientists and legal experts to refine AI models for regulatory intelligence o Identify queries requiring client guidance, present them during escalation calls, and document these queries along with client resolutions in a formal Escalation Log. o Analyze client feedback to improve processes and deliverables. o Train the team on various legal domains, project workflow and best practices. Project Management: o Understand client requirements and create accurate financial estimates for project proposals or Statements of Work (SOW). o Prepare project plans that encompass staffing, quality management, and deliverable milestones. o Define project team structures and establish workflows. o Track quality and production of the review team daily and make necessary adjustments to project plans. o Ensure timely and accurate delivery of work products, meeting internal and client SLAs. o Manage project scope changes effectively, documenting all changes in SOW or Change Orders (CO). o Actively assess and document potential risks in the Risk & Issue Log, developing mitigation plans. o Ensure accurate timekeeping and project timesheet approvals for client billing. Technical Expertise: o Demonstrate expertise in legal research tools, AI and machine learning platforms o Leverage technology-assisted research methods to enhance client satisfaction. o Apply extensive knowledge of MS Excel and MS PowerPoint and Power Bi to organize data and develop comprehensive project reports. Quality Control and Improvement: o Maintain rigorous quality control (QC) standards while ensuring compliance with timelines and budgets. o Conduct regular quality audits and maintain comprehensive quality frameworks. o Offer inputs in developing and refining the quality control (QC) strategy. Workforce Management and Development: o Conduct performance assessments and manage leave, recognition, and development of direct reports. o Partner with training departments to identify needs and design training paths for team members. Additional Responsibilities: o Promote Diversity and Inclusion initiatives and lead programs that integrate core values into operations. o Lead ESG programs with innovative practices and partnerships. o Document lessons learned on every project and create a repository for future reference. o Support the development of new training projects and deliver training sessions. o Manage a team of 15-20 members, including Senior Associates and Associates. o Stay updated on industry trends and legal developments related to litigation and investigation services and share the knowledge with the peers. What will help you succeed in this roleEssential Bachelor s or master s degree in law. 5-7 years of industry experience, with at least 2-3 years in project management, focused on legal research and regulatory compliance will be plus. Proven expertise in legal research, regulatory compliance monitoring, Generative AI and data reporting. Desirable Candidates with additional relevant certifications in technology or project management may have an edge. E.g., Certification for any recognized Legal Technology, Certification in Basics of Six Sigma, Certification for business use of MS World Applications (Excel/PPT/Word), Power Bi, AI/ML certifications, etc. What we offerAt DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.