Area Revenue Head - Ranchi

• ARH

Department

• Revenue

Reporting to

• Revenue Head

Key Responsibilities

• Lead a team of Relationship Managers/Revenue Leads to strategize and drive revenue metrics in the designated territory.
• Drive line sales through various means from existing OYO clients
• Help generate revenue by driving occupancy and ensuring availability of sellable rooms
• Ensure collection of accounts receivable/outstanding amount from clients/accounts
• Maintain and review monthly sales tracker of accounts and targets
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business
• Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively
• Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster
• Manage daily operations of various hotels and ensure adherence to all OYO operational procedures and guidelines
• Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience.
• Resolve issues arising between property owners, customers & internal team
• Ability to frequently travel on ground and generate create a healthy property funnel
• Cross-functional approach through coordination with multiple teams across organization.
• Create an exuberant property owner relationship to build on referral network

People Responsibilities

• Ensuring occupancy (URNs) month on month
• Prepaid (PP) realization
• Pay at Hotel (PAH) realization
• Ensuring daily availability of Sellable rooms (DSRN)

Factors Influencing Hiring DecisionExperience

• 7 - 8 years of overall experience in sales & operations
• Min 3-4 years of experience in a people manager capacity
• Experience in Hotel Industry would be an added advantage
• Ready to travel as and when required and willingness to work on field.

Technical Skills

• Networking ability
• Soft Skills (ERP/APP usage, Excel, Email Writing)
• Excellent communication skills (verbal and written)
• Good negotiation skills
• Analytical ability

Behavioural Skills

• Team Player
• Communication Skills
• Energetic

Stake Holder Interaction/ManagementInternal