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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

2 - 7 years

1 - 5 Lacs

Gurugram

Posted:4 days ago| Platform:

Apply

Skills Required

customer service it service desk service desk service desk management voice support jlpt n2 international bpo customer support technical support japanese voice process japanese translation incident management jlpt troubleshooting japanese language

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support, Japanese Language

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient service desk voice support.- Deliver exceptional Japanese language support.- Maintain client satisfaction through effective communication.- Troubleshoot and resolve technical issues promptly.- Document and escalate complex problems for resolution. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in troubleshooting software and hardware issues.- Knowledge of incident management and ticketing systems.- Excellent communication and customer service skills.
Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification
15 years full time education

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Accenture

Professional Services

Dublin

600,000+ Employees

22387 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

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Application Tech Support Practitioner