Application Support & Projects Lead

Job Summery:

Key Responsibilities:

Project & Business Analysis

• Lead and manage the lifecycle of multiple cross-functional projects, ensuring alignment with business goals and timely delivery.
• Develop and maintain detailed project plans, timelines, and documentation to support execution and transparency.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into actionable specifications for internal teams and external vendors.
• Conduct gap analyses and process reviews to identify opportunities for improvement and operational efficiency.
• Monitor project progress, proactively address risks and issues, and ensure milestones and deliverables are met.
• Prepare and present regular project status updates to leadership and key stakeholders.

Business Applications Support:

• Serve as the primary contact for users of smaller-scale business applications, handling support requests and enhancement needs.
• Coordinate with IT and third-party vendors to troubleshoot and resolve application issues.
• Manage application configurations, user access, and reporting to ensure business continuity and data integrity.

Requirements:

• Bachelors degree in Business Administration, Information Systems, or a related field.
• 3 - 5 years of experience in project management and/or business analysis, preferably within a technology or enterprise applications environment.
• Solid understanding of project management methodologies and best practices.
• Proficiency with project and collaboration tools such as Microsoft Project, JIRA, Asana, or equivalent platforms.
• Hands-on experience supporting enterprise applications (e.g., ERP, CRM, or custom business systems).
• Strong communication, presentation, and stakeholder engagement skills.
• Proven ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment.