Application Engineer PCB

Position Overview:

As an Application Engineer (AE), you will play a vital role in providing exceptional pre-sale and post-sale support for Electronic Design Automation (EDA) tools, specifically focused on Schematic Entry, PCB Design, and Libraries used in printed circuit board (PCB) development. You will collaborate closely with high-profile customers, delivering technical expertise and ensuring their success through various support channels.

Key Responsibilities:

Pre-Sales Support:

• Actively engage with customers to understand their success criteria and tailor solutions that drive customer satisfaction.
• Deliver compelling presentations and product demonstrations to prospective and existing customers, showcasing the latest products and updates.
• Gather and analyze feedback from customers for continuous improvements in our product offerings and services.
• Provide proactive technical guidance to sales teams throughout the sales process.

Customer Support:

• Deliver world-class support as part of a collaborative team based in both India and the USA.
• Employ innovative problem-solving techniques, leveraging your domain knowledge to address complex customer issues effectively.
• Guide technical training sessions and workshops to enhance customer understanding and product utilization.
• Investigate and document customer issues, proposing workarounds and identifying bugs/enhancements, while creating supporting documentation and instructional videos.
• Stay informed on industry trends in design flow and methodologies, offering insights for product and service improvements.

Technical Skills:

• Strong expertise in the Cadence PCB toolset, including Allegro and OrCAD, with a solid understanding of PCB design flows.
• Proven analytical skills to evaluate customer environments and recommend tailored support solutions.
• Ability to architect design flows and address potential technical challenges proactively.

Qualifications:

• Minimum of 2 to 5 years of experience using Cadence Schematic tools (OrCAD Capture, Allegro Design Entry HDL, Allegro System Capture) and PCB tools (Allegro PCB Editor).
• Bachelors degree or diploma in Computer Engineering, Electrical Engineering, or a related field is preferred.

Soft Skills:

• Excellent written and verbal communication skills in English is Must.
• Strong analytical and critical-thinking abilities.
• Proven capacity to communicate complex concepts clearly and negotiate effectively with stakeholders.

Travel Requirements:

• Willingness to travel for customer visits, internal training, and industry exhibitions, which may range from 10% to 20%.

Join Us:

• If you are passionate about technology and eager to contribute to customer success while working in a dynamic, collaborative environment, Sunstream Global invites you to apply for the Application Engineer (AE) position.