Application Development & Support Analyst

Overview:

We are seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.

Responsibilities:

• Requirements Gathering:

  Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.



• Process Analysis:

  Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.



• Solution Design:

  Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.



• Configuration and Customization:

  Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.



• Data Analysis:

  Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.



• Training and Documentation

  : Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.



• Continuous Improvement

  : Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.

Qualifications:

• Bachelor s degree in Business Administration, Information Technology, or related field.


• 2-4 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.


• Strong understanding of ServiceNow modules for SPM & ITSM. Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.


• Experience with ServiceNow implementation methodologies and best practices.


• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.


• Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.


• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.