27 App Support Jobs

Job Title: Azure Infrastructure Architect Experience: 7+ Years Industry: Information Technology / Cloud Infrastructure / Consulting Job Summary: We are looking for a skilled and experienced Azure Infrastructure Architect to design, implement, and manage scalable, secure, and resilient cloud infrastructure solutions on Microsoft Azure. The ideal candidate will have a strong background in cloud architecture, infrastructure automation, and enterprise IT systems, with a focus on delivering high-availability and cost-effective solutions. Key Responsibilities: Design and implement Azure-based infrastructure solutions aligned with business and technical requirements. Lead cloud migration and modernization initiatives from on-premises to Azure. Define and enforce best practices for cloud security, networking, identity, and governance. Develop Infrastructure as Code (IaC) using tools like ARM templates, Bicep, or Terraform. Collaborate with application architects, DevOps teams, and security teams to ensure seamless integration. Monitor and optimize cloud infrastructure for performance, scalability, and cost-efficiency. Provide technical leadership and mentorship to junior engineers and support teams. Stay updated with the latest Azure services and industry trends. Required Skills & Qualifications: 7+ years of experience in IT infrastructure, with at least 3+ years in Azure cloud architecture. Strong expertise in: Azure IaaS and PaaS services (VMs, VNets, Azure AD, Load Balancers, App Services, etc.) Azure networking (NSGs, VPN, ExpressRoute, Azure Firewall) Identity and access management (Azure AD, RBAC, Conditional Access) Infrastructure automation (ARM, Bicep, Terraform, PowerShell) Monitoring and logging (Azure Monitor, Log Analytics, Application Insights) Experience with hybrid cloud environments and on-prem integration. Familiarity with DevOps tools and CI/CD pipelines (Azure DevOps, GitHub Actions). Excellent problem-solving and communication skills. Required Skills Azure,Microsoft Azure,Azure Paas

Job Description: Application configuration. Application performance management. Application support skills. Identify potential issues. Network troubleshooting. Create and distribute documentation as needed. Debugging. Escalate issues to management where appropriate. Maintain service reports. Root cause analysis. Ready to work in rotational shifts. Skills required: Complex problem-solving skills. Knowledge of any SQL Database and ability to write the queries. Knowledge of any Programming Language will be preferable. Good written and verbal communication skills.

1. Handle BAU activities for a call center application in a professional and efficient manner. 2. Performed daily system health checks, generating and disseminating business-ready reports to ensure system stability and performance. 3. Managed the application deployment process, coordinating between development, testing, and production teams to ensure smooth transitions 4. Handled SQL queries to troubleshoot database-related issues and ensure seamless application functionality and seamless deployment of updates. 5. Collaborate with team members and other departments to ensure seamless customer service delivery. 6. Diagnose, troubleshoot, and offer solutions to client queries and technical problems 7. Analyze logs and resolve issues within Service Level Agreement (SLA) timeframes 8. Prepare and maintain comprehensive documentation for all issues and solutions and recommend optimizations to enhance business performance. 9. Identify root causes and offer appropriate solutions on each ticket. 10. Resolve customer complaints and issues with patience and empathy, escalating complex problems to the appropriate department when necessary. 11. Maintain detailed monitoring alerts to check accurate in the server and application level. 12. Coordinated change and release management, ensuring minimal system downtime 13. Continuously strive to improve customer satisfaction and meet individual and team performance targets. 14. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Role & responsibilities What You Will Need to be Successful: Education: BE/B.Tech/M. TECH/MCA 5+ years software development experience as a full stack developer using .Net Core. Experience in Angular 10 or Latest version. Working experience in Cloud Computing (App Services, Web Jobs, Function Apps etc.). Experience in REST API and Cloud Services development. Data Management Components: Azure SQL, SQL Server, Azure Blob Storage, Azure Data Tables. Good to have Skills: Good to have experience on Messaging & Integration Components: Storage Queues, Service Bus (Queues, Relay & Topics) Trouble shooting Azure applications C++ and .Net CLI Integration React JS Python Understanding of Data Analytics Data Visualization and Reporting in different formats (PDF/Open Office/JSON etc.)

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

Role: Java Application Engineer Location: Greater Noida Experience: 5 to 10 years Notice Period: Immediate to 60 days JD: Must have good experience working with Java. Must have good experience working with PLSQL/MS SQL. Candidate must have experience working on Application Troubleshooting side. Candidate has working knowledge on PostgreSQL.

About the company Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. The Bullhorn Application Administrator, Associate is responsible for supporting and maintaining enterprise applications, ensuring their optimal performance and availability. They will report directly to the Product Owners for Bullhorn, Replicon and any other tools the team is responsible for. This role will assist other Application Administrators to help them master the platform and provide continuous service improvements to the platform. The ideal candidate will have extensive experience in guiding people to understand, manage and support various platforms. They must be able to articulate technical concepts and workflows in a clear, easy to understand way for end users. They must be able to troubleshoot platform specific issues and have experience fixing them. They must have an already strong understanding of database concepts like tables, relationships, queries and reporting. They must have experience in collaborating with other teams like IT, Dev, HR, etc. The right candidate will be an energetic self-starter who is a Bullhorn expert. Responsibilities: Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems Work with other cross-functional teams to support new features, enhancements and upgrades Understand new application features and unused module functionality to drive platform expansion and adoption Create and maintain process and knowledge documentation needed for other Application Admins and/or end users Generate and analyze reports on application usage, performance, and issues to inform decision-making and improve efficiency Stay abreast for Application updates how it impacts what is in production and any deprecated functionality that must be accounted for 2+ years of IT experience on application operations in a large-scale complex environment Qualification: Bachelors degree in information technology, computer science or equivalent experience. Minimum Experience Requirements: Strong problem-solving skills and attention to detail Familiarity with application administration and support processes Experience with Bullhorn or other applicant tracking system Understanding of cloud-based applications and middle-ware ETL tools Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, Salesforce, ADP, UKG is a plus High level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people. A capacity for working with minimal supervision in complex projects with considerable responsibility. Thorough knowledge of SDLC. Why Join Us: Be part of a collaborative and innovative work environment. Opportunity for professional growth and development. Competitive salary and benefits package. Contribute to shaping the future of our software development processes. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Designation Executive Educational Qualification : MBA in Operation Experience 3 to 4 years of experiences Location : Guwahati Key Responsibilities: Supervise & coordinate for smooth EPOD completion through Super Procure. UAT initiation for Phase 2. Supervise the all 9 depot operation through Super Procure and ensure all process are being followed. Provide training to all depot team members to adopt the super procure app. Monitor all process of Procurement planning with support of distribution manager. Monitor Load creation/ transporter allotment, Monitor Contract Management with support of Supply chain managers. Coordinate with transport managers to follow the super procure process with support of concern SCM. Supervise the depot staff and ensure 100% Tracking. Ensure depot staffs are giving proper training to drivers about the Driver App. Coordinate with transport managers to provide necessary training. Monitor the EPOD adoption of secondary dispatches. Raise the tickets to resolve the issues which will arise during the operation and ensure it is resolve. Highlight the issues to digital team in case not resolved within the SLA. Interested Candidate can drop their resume : recruitment3.ghy@amrit.co.in / 70990 21781

Monitor application performance,ensure SLA adherence, troubleshoot issues with teams,and document incidents,root causes,and resolutions for knowledge sharing.Collaborate effectively to maintain application stability and support operational efficiency Work from home

The role of the Sr. DevOps Engineer is tomanage a dynamic DevOps environment backed by Azure Cloud infrastructure andservices, supporting a robust CI/CD ecosystem powered by Azure DevOps (ADO).You will be part of a large technical team responsible for maintaining andimproving CI/CD pipelines, release orchestration, and infrastructure automationacross multiple projects. Whatyou will do: Support CI/CD pipelines and manage release deployments, including production rollouts across multiple projects. Build and maintain automated pipelines in Azure DevOps for code integration, testing, and deployment. Implement Infrastructure as Code (IaC) using Terraform and ARM/Bicep templates for provisioning Azure services. Schedule and monitor regular static and dynamic security scans as part of the SDLC. Automate and standardize release processes using GitOps methodologies and best practices. Provide technical support, troubleshooting, and continuous improvements for internal DevOps users and stakeholders. Whoyou are: Education& Experience: Bachelors or masters degree in computer science, Information Technology, or a related field. 5 8 years Azure DevOps. TechnicalSkills: RequiredSkills: 5+ years of experience in DevOps engineering and CI/CD implementation. Primary Skills: DevOps, CI/CD pipelines, automation, release engineering. CI/CD Tools: Azure DevOps (ADO) Repos, Pipelines, Artifacts, Boards; Git, Bitbucket, SVN, Artifactory (JFrog). Issue Tracking & Reporting: Azure Boards, Jira, or any similar ticketing systems. Security Scanning (Mandatory): Acunetix, Veracode. Security Scanning (Preferred): SonarQube, MEND (WhiteSource), Fortify. Desired Skills: Containerization: Docker, Podman. Azure services: AKS (Azure Kubernetes Service), App Services, Azure Functions, Load Balancer, Blob Storage, Azure Container Registry (ACR), Azure Key Vault, Azure API Management, Azure Monitor, Application Gateway, Azure DNS, Event Grid. Kubernetes, Ansible, Terraform. Cloud/DevOps certifications (Azure preferred). Database knowledge: Oracle DB, MySQL. Middleware: WebSphere, WebLogic, JBoss. Build Tools: Maven, Ant, Gradle. Scripting & Automation: Shell/Bash, PowerShell, Python, Jenkins Shared Library, YAML, JSON, XML. Utilities/Tools: Postman, Microsoft Graph API, VS Code, VI/VIM/Text Editors. Operating Systems: Linux, Windows. Functional/Operational Knowledge: REST/SOAP/GraphQL APIs, Regular expressions, data parsing, reporting, disk/memory management, documentation. SoftSkills: English Language proficiency is required to effectively communicate in a professional environment. Excellent communication skills are a must. Strong problem-solving skills and a creative mindset to bring fresh ideas to the table. Should demonstrate confidence and self-assurance in their skills and expertise enabling them to contribute to team success and engage with colleagues and clients in a positive, assured manner. Should be accountable and responsible for deliverables and outcomes. Should demonstrate ownership of tasks, meet deadlines, and ensure high-quality results. Demonstrates strong collaboration skills by working effectively with cross-functional teams, sharing insights, and contributing to shared goals and solutions. Continuously explore emerging trends, technologies, and industry best practices to drive innovation and maintain a competitive edge.

Roles & Responsibilities :- Good Functional knowledge on Banking/lending concepts. Good functional and technical knowledge on Retail Loans, Vehicle loans, LAP ,MSME, Personal Loan Experience in Java based Applications. Day to day BAU support for LMS and LOS. Having experience in product parameterization and configurations setup. Good in analysing business requirements and involve in technical discussion with vendor. Should have hands on experience in analysing logs, troubleshooting and fixing issues.

Location Bangalore : L2, L3 Support, Java, Microservices, SQL. Not Ready to Apply Join our talent pool and we'll reach out when a job fits your skills.

Seeking a Team Lead for Application Support to manage issue triage, QA, release coordination, and team workload across PSN application. Strong cross-functional collaboration and escalation handling required. Required Candidate profile 4+ yrs exp. in app support with leadership skills. Strong in triaging, QA, team mentoring, and coordinating releases. Excellent in communication, problem-solving&customer handling

Provide application support for PSN platform. Troubleshoot issues via email, tickets, and calls. Run daily audits, assist users, and participate in on-call support. Strong MS Office & browser skills needed. Required Candidate profile 0–5 yrs exp. in app support. Strong communication, troubleshooting, and multitasking skills. Proficient in MS Office, browsers, and basic object-oriented programming.

Opening with an Pharma company. **Looking someone with PAS-X Expe** Role & responsibilities : Advanced knowledge in local area network operations, virtualization environments (e.g. Citrix / VMWare), Operating Systems (e.g. Windows, Unix, Windows Server) Good database knowledge (Oracle / PL-/SQL) Good analytical skills Strong service orientation and good communication behavior High self-motivation level High willingness to deeply dive into new products and learn something new about our service/product world day by day Fluency in English language is a must ITIL understanding is a benefit, ideally backed by an ITIL Foundation Certificate Working experience in ITIL based IT-Service Management environments (e.g. Service Now, Remedy, Zendesk, etc.) is a plus Strong process understanding Interested candidates shared resume on snehal@topgearconsultants.com

Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Key Responsibilities: Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teamsincluding Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement. Qualifications: Experience: 2-4 years of proven experience in a technical support role, preferably within tech-driven or software solutions environments. Technical Skills: Strong debugging skills and a knack for problem-solving. Proficiency in using ticketing systems, particularly Jira, with a good understanding of troubleshooting processes. Basic knowledge of web technologies and systems. Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teams—including Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement.

Role & responsibilities Provide first-line technical support to users via ticketing systems, email, chat, or phone. Monitor application performance and availability using dashboards or monitoring tools. Log, categorize, and prioritize incoming support tickets or incidents. Perform initial troubleshooting steps to resolve common or known issues. Escalate complex or unresolved issues to L2/L3 teams according to SLAs. Track and update status of incidents and requests in the ticketing system (e.g., ServiceNow, Jira, Remedy). Document solutions, known errors, and troubleshooting steps in the knowledge base. Communicate clearly and regularly with users about issue status and resolution. Assist in application deployment verifications and sanity checks as needed. Follow standard operating procedures (SOPs) and contribute to continuous process improvement. Preferred candidate profile Freshers are also welcome. Proper training will be given. Candidate should have excellent communication skills Candidate should be willing to work in shifts

Develop, maintain, and support scalable and secure applications using .NET (Core/Framework) and Azure cloud services. Design and implement cloud-based solutions utilizing various Azure services, including Azure Functions, App Services, Azure Storage, Azure SQL Database, Azure DevOps, and Azure Kubernetes Service. Collaborate with cross-functional teams, including front-end developers, DevOps engineers, and product managers, to design and deliver end-to-end solutions. Implement RESTful APIs and integrate with third-party services using Azure API Management and other relevant technologies. Write efficient, reusable, and modular code while adhering to best practices, coding standards, and version control using Git. Ensure application performance, scalability, and security by leveraging Azure monitoring tools, logging frameworks, and cloud security best practices. Participate in code reviews, provide feedback, and maintain a culture of continuous improvement. Troubleshoot and resolve application issues, including performance bottlenecks and security vulnerabilities. Create and manage deployment pipelines using Azure DevOps or other CI/CD tools for automated testing and deployment. Work closely with the team to ensure the implementation of cloud solutions meets business requirements, performance expectations, and cost optimizations. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Develop, maintain, and support scalable and secure applications using .NET (Core/Framework) and Azure cloud services. Design and implement cloud-based solutions utilizing various Azure services, including Azure Functions, App Services, Azure Storage, Azure SQL Database, Azure DevOps, and Azure Kubernetes Service. Collaborate with cross-functional teams, including front-end developers, DevOps engineers, and product managers, to design and deliver end-to-end solutions.

As a SRE at Thomson Reuters you will be responsible for supporting our cloud infrastructure by designing, implementing, maintaining and monitoring systems that make it easy to build, deploy, monitor and scale applications. You will also play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. About The Role We are looking for candidates who have experience working with complex technical environments and possess strong communication skills to effectively articulate issues and solutions to both technical and non-technical audiences. play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. Collaborating with senior management and other stakeholders on projects About You 4-5 years required in AWS Cloud, Devops, terraform, Cloudformation, CI/CD, Monitoring, observability, Enterprise Application Support, Infrastructure as Code, Cloud security, Database fundamentals, Java Application knowledge, cloud administration & App support. Experience on System admin (Linux), cloud automation Implement best practices for security and compliance within AWS environments. Automate infrastructure provisioning, monitoring, and scaling using tools like Terraform, CloudFormation, or AWS SDKs. Excellent interpersonal, presentation, verbal and written communication skills Strong analytical and problem solving skills A bachelors degree in Computer Science or related field; masters degree preferred #LI-SA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

As a Service Engineer, you'll be playing a vital role at Aavas to support various business functions. We are looking for a proactive individual who can help different teams to work seamlessly on various applications. He/she should be able to troubleshoot any issues effectively that the end user is facing. Support Engineers should ensure proactive availability, and timely resolution. Responsible for constant monitoring and analysis of issues/incidents and take initiatives in reduction of issues What are we looking for? Must have good written and verbal communication skills, along with consulting skills. Analytical and Problem-Solving skills are desirable Must have basic excel training /knowledge Empathetic and Service Oriented Mind-set Should be ready to work for extended hours/evening shifts.

Production Support Engineer with 5 years of experience in providing application & system support. Responsible for monitoring, troubleshooting, incident management, and ensuring 24x7 availability of production systems. Perform root cause analysis. Required Candidate profile Monitor production systems,applications & high availability and performance Analyze & resolve real-time issues, errors,incidents. Collaborate with development teams for deployments & issue resolution Perks and benefits to be disclosed post interviews

Primary Skills Proficient in writing, modularizing, and maintaining Terraform configurations for provisioning cloud infrastructure. Experience with Terraform state management (local and remote), workspaces, and backends (e.g., Azure Storage Account). Hands-on with Terraform modules, variables, outputs, and lifecycle rules. Familiarity with Terraform Cloud or Enterprise for collaboration and policy enforcement. Expertise in designing and implementing CI/CD pipelines using Azure DevOps Pipelines (YAML and Classic). Integration of Terraform into Azure DevOps pipelines for automated infrastructure deployment. Use of pipeline stages, jobs, templates, and environments for structured deployments. Experience with pipeline triggers, approvals, and gated releases. Strong understanding of core Azure services (e.g., Azure Resource Manager, Virtual Networks, Key Vault, App Services, AKS). Experience deploying and managing Azure resources using Terraform. Familiarity with Azure RBAC, service principals, and managed identities for secure automation. Proficient in Git-based workflows (feature branching, pull requests, code reviews). Experience integrating Git repositories (Azure Repos, GitHub) with Azure DevOps pipelines. Implementing secure practices in IaC (e.g., secrets management via Azure Key Vault). Familiarity with tools like Sentinel, Checkov, or TFLint for policy-as-code and static analysis Secondary Skills Scripting with PowerShell, Bash, or Python for automation tasks. Integration with Azure Monitor, Log Analytics, and Application Insights. Basic knowledge of Docker and Kubernetes (especially AKS). Exposure to configuration management tools like Ansible or Chef. Experience working in Agile teams and understanding of DevOps principles. Awareness of cost-effective infrastructure design and Azure pricing models. Relevant certifications such as Azure Administrator Associate, Terraform Associate, or DevOps Engineer Expert.

Job summary The GeoSpatial Analyst MAP role involves utilizing geospatial technologies to support service desk operations in a hybrid work model. The candidate will leverage their expertise in app support to enhance service delivery and ensure efficient resolution of technical issues. This position requires a proactive approach to problem-solving and collaboration with cross-functional teams to optimize service desk performance. Responsibilities Analyze geospatial data to support service desk operations and improve app support efficiency. Collaborate with cross-functional teams to identify and resolve technical issues related to geospatial applications. Develop and implement strategies to optimize service desk workflows in a hybrid work model. Provide technical expertise in geospatial technologies to enhance service delivery and customer satisfaction. Monitor and evaluate service desk performance metrics to identify areas for improvement. Conduct regular assessments of geospatial applications to ensure optimal functionality and user experience. Utilize geospatial data to generate insights and recommendations for service desk enhancements. Support the integration of geospatial technologies into existing service desk processes. Facilitate training sessions for service desk staff on geospatial application usage and best practices. Maintain up-to-date knowledge of industry trends and advancements in geospatial technologies. Collaborate with IT teams to ensure seamless integration of geospatial applications with other systems. Develop documentation and guidelines for geospatial application support and troubleshooting. Ensure compliance with company policies and standards in all geospatial-related activities. Qualifications Possess strong analytical skills to interpret geospatial data effectively. Demonstrate proficiency in service desk app support and hybrid work models. Have experience in monitoring and improving service desk performance metrics. Show ability to collaborate with cross-functional teams for problem-solving. Exhibit knowledge of geospatial technologies and their application in service desk operations. Display excellent communication skills for training and documentation purposes. Certifications Required Certified Geographic Information Systems (GIS) Professional

Roles and Responsibilities Collaborate with development teams to identify and fix bugs, errors, and defects in the application. Provide technical support to customers via phone, email, or chat for software applications. Document customer feedback and suggestions for future product improvements. Desired Candidate Profile 1-3 years of experience in application support or a related field (software engineering). B.Tech/B.E. degree in Computers or equivalent from a recognized university. Strong understanding of computer science concepts including algorithms, data structures, object-oriented programming languages such as Java/C#/C++ etc., .Net framework.

Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients