Analyst, Info Sys 4

Analyst, Info Sys 4

Senior Unified Communications (UC) Engineer

Key Responsibilities

• Manage and optimize Zoom telephony infrastructure

  , including contact centers, ensuring seamless voice and messaging services.

• Deploy and maintain AudioCodes SBCs and OVOC servers

  , ensuring system reliability and compliance.

• Administer and manage OVOC server licenses

  for global operations.

• Design, implement, and manage Microsoft Teams phone systems

  in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations.

• Oversee SIP trunking, call routing, and emergency calling configurations.

• Design, deploy, and manage AV Zoom Rooms

  , ensuring an optimal user experience.

• Collaborate with vendors

  to implement solutions that meet organizational AV requirements.

• Provide ongoing support for AV systems

  , including firmware updates and troubleshooting.

• Ensure tight integration between UC platforms

  (Zoom, MS Teams) with O365, Active Directory, and other IT systems.

• Continuously monitor and enhance the performance, reliability, and scalability

  of UC infrastructure.

• Stay ahead of UC technology trends

  to identify opportunities for improvement.

• Provide strategic input to roadmap planning

  , focusing on scalability and global UC solutions.

• Maintain comprehensive documentation

  for UC systems, including design, configuration, and operational procedures.

• Ensure adherence to global security, compliance, and privacy standards.

Skills

• Proficiency in Zoom and Microsoft Teams UC platforms

  , including telephony and AV solutions.

• Expertise in AudioCodes SBCs and OVOC servers.

• Strong knowledge of SIP trunking, call routing, and global telephony integrations.

• Experience in AV Zoom Rooms design, setup, and management.

• Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems.

• Strong knowledge of network protocols, security, and compliance for UC systems.

• Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions.

• Experience in large-scale enterprise UC deployments

  , especially in global environments.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication skills

  to interact with global teams and non-technical stakeholders.

• Project management skills

  to lead end-to-end UC implementations.

• Collaborative mindset

  to work effectively across departments and vendors.

Qualifications

• Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications.
• Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred.
• Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage).
• Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage).
• Experience managing vendor relationships and contributing to global UC strategies (Added Advantage).
• Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).