Analyst II - L2 Support

As an Analyst II L2 Support at Accelya, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. Your responsibilities will include monitoring, maintaining, and troubleshooting systems and applications to minimize downtime and optimize efficiency. You will regularly monitor the production environment to ensure system health and availability, promptly identifying and resolving issues such as system errors, performance bottlenecks, or downtime. Additionally, you will perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications. In the event of incidents reported by users or detected through monitoring systems, you will respond promptly, conducting thorough troubleshooting and root cause analysis to implement corrective actions and workarounds. Your role will also involve providing technical assistance to end-users and internal teams, addressing inquiries and resolving technical issues. Maintaining accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions will be essential. Furthermore, you will proactively identify opportunities to improve the production environment by optimizing performance, enhancing reliability, or automating repetitive tasks. Preferred qualifications for this role include proficiency in XML-based system interfaces, familiarity with Zendesk and issue management systems like JIRA, an understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles, as well as knowledge of scripting languages such as Groovy, Python, and VBA. At Accelya, we offer an open culture and challenging opportunities to satisfy intellectual needs, flexible working hours, a smart working environment with hybrid remote/office options, work-life balance, and an excellent, dynamic, and multicultural work environment. Please note that this role will involve rotational shifts. Join us in shaping the future of the air transport industry, where your ambitions can become a reality, regardless of whether you are an industry veteran or transitioning from other sectors.,