Analyst, Client Services, Small Medium Enterprises.

The Corporate and Investment Banking division at DBS provides corporate customers with a comprehensive range of commercial banking products and services. This includes cash management services, current accounts, time deposits, trade finance, working capital finance, term loans, and foreign exchange. DBS has built enduring relationships with its customers in the region by focusing on account relationship management, service differentiation, product development, and stringent credit standards. As a Customer Service Manager for MSME Clients, your primary responsibility is to ensure an exceptional customer experience. You will guide customers through transactions and collaborate closely with operations to ensure timely processing. Key tasks include engaging new-to-bank SME clients promptly to deepen wallet share, reporting suspicious transactions, maximizing customer satisfaction and retention, and promoting cross-sell opportunities. It is crucial to maintain a high level of knowledge across cash management and trade products, while adhering to internal processes and compliance guidelines. Your duties will involve resolving customer concerns promptly, managing face-to-face interactions with walk-in customers, initiating telephonic interactions with key stakeholders, and coordinating with Trade Operations for various queries. You will also ensure that customer transactions are processed according to operating procedures and within stipulated turnaround times. To qualify for this role, you should have at least 5 to 6 years of customer service experience in the banking or financial services industry. Prior experience in banking and financial services is preferred. A graduate or post-graduate degree from a reputable institute is desired. Core competencies include being proactive, possessing sound technical knowledge of banking operations, strong customer and relationship management skills, effective interpersonal communication, problem-solving abilities, and high emotional intelligence to connect with customers. Technical competencies required include a solid understanding of cash management, trade products, associated technology platforms, operational procedures, regulatory guidelines, KYC requirements, and anti-money laundering policies. You should also have knowledge of financial markets and products to engage meaningfully with clients. Building strong working relationships with various internal teams, such as relationship managers, product management, operations, finance, and legal departments, is essential for seamless product delivery and business growth. Additionally, fostering rapport with corporate clients, collaborating with sales and product teams, and embodying DBS India's cultural values and behaviors are integral to success in this role. DBS offers a competitive salary, benefits package, and a dynamic work environment that supports your professional development and recognizes your accomplishments. If you are driven by performance, customer focus, pride, and passion, and possess the required competencies, we invite you to apply for this role and be part of our team at DBS India.,