6 Trade Products Jobs

KEY RESPONSIBILITIES Business Client service Ensuring quality service as customers expect Reduce the wait time and TAT for various service requests Providing right solutions to the customer End-to-end resolution of customer transactions/queries/complaints Effective management of customers services relating to trade and non trade activities Coordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc Handling non trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updation, forex transactions, current account, lending accounts etc Communicate disposal instructions to Trade/ Payments units Develop strong internal escalation mechanisms Customer meetings and interactions Strong relationships with top customers through customer meetings Increase stickiness of the customers through continuous engagement through on-site / phone / email interactions Work along with business team to align services with business offerings Service delivery through other units To ensure strong service delivery through other units involved in the process chain such as Branch banking, Trade & payments desk, CRC, GSSC, IPC, CSG, Customer care unit etc Ensure that Service Level Agreements (SLAs) are adhered to for service delivery through different units as mentioned above Develop strong relationships at all levels with internal stakeholders in the units as mentioned above Conduct monthly review meetings with other units such as Trade/payments/branch banking Customer complaints and resolution SKILLS AND EXPERIENCE Client servicing Communication skills Process knowledge Knowledge of credit & trade products QUALIFICATIONS Min. Graduation Knowledge of trade finance and general banking Experience in managing lending clients Loan documentation and regulatory compliances

The Corporate and Investment Banking division at DBS provides corporate customers with a comprehensive range of commercial banking products and services. This includes cash management services, current accounts, time deposits, trade finance, working capital finance, term loans, and foreign exchange. DBS has built enduring relationships with its customers in the region by focusing on account relationship management, service differentiation, product development, and stringent credit standards. As a Customer Service Manager for MSME Clients, your primary responsibility is to ensure an exceptional customer experience. You will guide customers through transactions and collaborate closely with operations to ensure timely processing. Key tasks include engaging new-to-bank SME clients promptly to deepen wallet share, reporting suspicious transactions, maximizing customer satisfaction and retention, and promoting cross-sell opportunities. It is crucial to maintain a high level of knowledge across cash management and trade products, while adhering to internal processes and compliance guidelines. Your duties will involve resolving customer concerns promptly, managing face-to-face interactions with walk-in customers, initiating telephonic interactions with key stakeholders, and coordinating with Trade Operations for various queries. You will also ensure that customer transactions are processed according to operating procedures and within stipulated turnaround times. To qualify for this role, you should have at least 5 to 6 years of customer service experience in the banking or financial services industry. Prior experience in banking and financial services is preferred. A graduate or post-graduate degree from a reputable institute is desired. Core competencies include being proactive, possessing sound technical knowledge of banking operations, strong customer and relationship management skills, effective interpersonal communication, problem-solving abilities, and high emotional intelligence to connect with customers. Technical competencies required include a solid understanding of cash management, trade products, associated technology platforms, operational procedures, regulatory guidelines, KYC requirements, and anti-money laundering policies. You should also have knowledge of financial markets and products to engage meaningfully with clients. Building strong working relationships with various internal teams, such as relationship managers, product management, operations, finance, and legal departments, is essential for seamless product delivery and business growth. Additionally, fostering rapport with corporate clients, collaborating with sales and product teams, and embodying DBS India's cultural values and behaviors are integral to success in this role. DBS offers a competitive salary, benefits package, and a dynamic work environment that supports your professional development and recognizes your accomplishments. If you are driven by performance, customer focus, pride, and passion, and possess the required competencies, we invite you to apply for this role and be part of our team at DBS India.,

As a Supply Chain Finance / Trade Products professional with 05-20 years of experience, you will play a vital role in various strategic initiatives aimed at building and expanding the Supply Chain Finance Business. Your responsibilities will include implementing digital initiatives, developing new products, and on-boarding new Anchors for Dealer / Vendor Finance propositions. It will be crucial to ensure maximum spoke onboarding and utilization of limits while maintaining regular engagement with anchors to identify any red flags in specific spokes or locations. Portfolio management must be diligent to minimize overdues and enhance returns. Collaboration with internal stakeholders such as Risk, Operations, and Compliance teams is essential for successful performance. Tracking the portfolio rigorously, developing new initiatives, and maximizing returns from the portfolio, including X-Sell revenue from other products, will be key performance indicators. Your role will also involve on-boarding NTB Anchors/spokes, managing bilateral lending propositions, and ensuring cohesive working relationships to drive the business forward. To excel in this position, you should hold a minimum qualification of an MBA, CA, Masters in Finance, or Economics. Your ability to drive new initiatives, manage portfolios effectively, and foster strong relationships with internal and external partners will be critical in achieving success in this role.,

Sourcing new to bank (NTB) clients Relationship management for Mid and large corporates / Infrastructure companies Experience in handling clients with more than 25 cr Turnover, and avg ticket size of lending of >Rs.10crs. Candidate should have dealt with following products: Cash credit/Over draft Limits Project funding for EPC projects Term Loan/Foreign currency Term Loan for Working capital and Equipment/Plant and Machinery Purchases Bank Guarantee Limits Trade products i.e. LC Limits (for Import and domestic purchases) Bill Discounting Limits both LC backed and BOE backed Buyers credit Limits,

Fully responsible for Branch Profit N Loss, Revenue & cost Manage the branch with profitability being the key result area through acquisition of net worth accounts, enhance NII income, transaction fees etc. Should have actively handled 2 Audits

Vice President Transaction Service - Product Control For a leading client in the banking industry, we are seeking a Vice President for Transaction Service - Product Control. This role is pivotal in managing the daily production and analysis of Profit & Loss (P&L) and ensuring the integrity of the Balance Sheet for Transaction Banking, including Cash Management and Trade products. The successful candidate will possess a deep understanding of trade products and cash management business, focusing on commercial aspects such as Return on Risk-Weighted Assets (RWA). This position requires a strategic thinker who can engage with stakeholders across multiple functions and represent Product Control in various forums Benefits Competitive salary commensurate with experience and industry standards Opportunities for professional growth and development within the banking sector Access to a collaborative and dynamic work environment Comprehensive health and wellness benefits package Support for continuing education and certification programs What you will Do? Manage daily P&L production and analysis, ensuring balance sheet integrity Understand and analyze transactions in trade products and cash management Compute and control consistent Pass Through Rate (PTR) in cash management Review new deals and revenue recognition in line with IFRS9 & IFRS15 standards Engage with stakeholders and represent Product Control in various forums Your Skills Extensive experience in banking, with a minimum of 10 years in product control Deep understanding of trade products such as working capital loans and trade loans Proficiency in analyzing NIM fluctuations and balance sheet movements Strong knowledge of IFRS9 & IFRS15 accounting standards Ability to lead project delivery and support new business initiatives Interested? If you are interested in this opportunity, we encourage you to submit your application through our online platform or via email. We prioritize the health and safety of our employees and clients, consulting with medical experts to ensure a safe working environment. We welcome applications from individuals who contribute to the diversity of our company and are eager to bring their expertise to a dynamic team.